Jasmine Pate
Kernersville,NC
Summary
Efficient Warehouse Worker known for maintaining high productivity levels and completing tasks with precision. Skilled in inventory management, equipment operation, and quality control processes. Possess strong organizational, time management, and teamwork skills, ensuring seamless operations in fast-paced environments. Excel at communication and problem-solving to meet demanding warehouse goals.
Overview
16
16
years of professional experience
Work History
Cashier
Sweepstakesandgames
Charlotte, NC
01.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Residential Retention Representative
Spectrum
Charlotte, North Carolina
05.2023 - 01.2024
- Answered customer inquiries in a timely manner regarding product features and benefits.
- Assisted customers with account management, including password resets and billing issues.
- Provided personalized service to ensure customer satisfaction and retention.
- Monitored industry trends and competitor activities related to retention programs.
- Identified opportunities to upsell additional products or services.
- Conducted outbound calls to existing customers regarding their accounts.
- Researched customer inquiries and provided accurate solutions.
Packer
Graybar
Charlotte, North Carolina
04.2022 - 11.2022
- Unloaded and loaded trucks with merchandise for distribution.
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Labeled boxes, crates, and other containers accurately.
- Maintained records of shipments, returns, and damages.
- Weighed packages to determine shipping costs.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Utilized barcode scanners to track incoming and outgoing shipments.
- Provided assistance in the assembly line when needed.
Window Clerk
United States Post Office
Charlotte, NC
11.2013 - 06.2021
- Selling postal items such as stamps, envelopes and shipping supplies
- Handling purchase transactions including mailing supplies and accessories
- Examining mail to ensure it contains appropriate postage and mailing condition
- Filing different forms such as address change theft or loss of mail forms among other postal forms
Parking Lot Attendant
CMC Main
Charlotte, NC
08.2010 - 11.2013
- Issue tickets to individuals that enter and leave parking lot
- Greet and assist guest by opening doors and directing them to the nearest parking garage
- Provide customer service info and requests about fees, facilities and giving directions
- Balance cash and debit records at the end of shift
Customer Specialist
Target
Charlotte, NC
08.2008 - 09.2010
- Opened new customer accounts, including new lines of credit
- Helped customers select products that best fit their personal needs
- Offered exceptional customer service to differentiate and promote the company brand
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
Education
High School Diploma -
West Mecklenburg High School
Some College (No Degree) - Criminal Justice
Miller Motte University
Skills
- Superior Communication skills
- Excellent Multitasker
- Superb sales professional
- Cheerful and energetic
- Microsoft Office proficient
- Computer/ Technical Literate
- Upselling strategies
- Retention strategies
- Customer support
Accomplishments
- Researched, calmed, and rapidly resolved customer conflicts to prevent loss of business.
- Assisted customers over the phone regarding store operation, products, promotions and orders.
- Consistently maintained high customer satisfaction ratings.
Timeline
Cashier
Sweepstakesandgames
01.2024 - Current
Residential Retention Representative
Spectrum
05.2023 - 01.2024
Packer
Graybar
04.2022 - 11.2022
Window Clerk
United States Post Office
11.2013 - 06.2021
Parking Lot Attendant
CMC Main
08.2010 - 11.2013
Customer Specialist
Target
08.2008 - 09.2010
High School Diploma -
West Mecklenburg High School
Some College (No Degree) - Criminal Justice
Miller Motte University