Jasmine Peña
Houston,TX
Summary
Experienced in providing exceptional guest relations and maintaining high attention to detail. Proven ability to work efficiently under pressure, adapt to various roles, and support team needs. Seeking to leverage bartending and waitressing expertise in a dynamic, customer-focused environment.
Overview
4
4
years of professional experience
Work History
Waitress
Chotto Matte
Miami Beach, FL
03.2024 - 10.2025
- Delivered exceptional customer service in high-pressure dining environment
- Managed multiple tables efficiently, ensuring timely food and beverage delivery
- Trained new team members on service protocols and restaurant procedures
- Resolved customer inquiries and complaints professionally to maintain satisfaction
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Enhanced guest experiences by providing personalized recommendations and prompt assistance
- Kept server areas clean and stocked to increase efficiency while working tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
Rendezvous
Fort Lauderdale, FL
02.2022 - 03.2024
- Executed high-quality service in a fast-paced, upscale restaurant environment.
- Facilitated connections between guests and tailored tour options that align with individual interests.
- Maintained organized dining tables to enhance guest experience. Monitored cleanliness throughout service to ensure satisfaction. Observed body language to anticipate guest needs and provide timely assistance.
- Assisted in various roles within restaurant operations, including waitressing, hosting, bartending, food running, and bussing. Delivered excellent customer service to enhance guest experiences. Supported team members in maintaining a clean and organized dining environment.
- Demonstrated adaptability by providing support to various restaurant departments as needed.
Education
Mixologist Certification - undefined
ABC Bartending School
Sacramento, CASkills
- Customer service
- Strong multitasking
- Team collaboration
- Cleanliness
- Cash handling
- Safe food handling
- Memory retention
- Upselling techniques
- Responsible alcohol service
- New hire training
- Fast learner
Timeline
Waitress
Chotto Matte
03.2024 - 10.2025
Waitress
Rendezvous
02.2022 - 03.2024
Mixologist Certification - undefined
ABC Bartending School