Jasmine Perez
Eastvale,California
Summary
Result-oriented, personable and excelling in identifying customer needs and providing solutions. Successful in relationship and team building.
Exceptional customer service to seniors and their families. Always willing to go the extra mile. Full of compassion and understanding with a mission of touching lives and providing a safe and dignified home to elderly.
Overview
6
6
years of professional experience
Work History
Marketing Coordinator
Oakmont Of Chino Hills
Chino Hills, CA
04.2022 - Current
- Assist the Marketing Department in handling all administrative tasks, including organizing events; handling all telephone, walk-in, and inbound mail inquiries; touring qualifying prospects, and assisting with resident move-ins as needed
- Give community tours as a backup to the Marketing Department
- Handle all inbound telephone, walk-in, and mail inquiries, entering new inquiry information into the marketing database, and follow-up with all correspondence, as directed
- Organize, plan and manage marketing events staying within the approved budget
- Actively attend and participate in resident, family inquiry, and referral source special events held both inside and away from the community
- Completely and accurately follow a new move-in checklist
Engagement Coordinator
Oakmont Of Chino Hills
Chino Hills, CA
12.2021 - 03.2023
- Serve as a point of contact and personal Concierge for all new residents as they transition into the Community, as well as those residents who are at risk for departing due to a need for ongoing support acclimating to the Community
- Proactively use your magnetic personality to create positive relationships with our new residents, assisting in the pre-move-in process and facilitating communications to ensure a seamless experience for the resident and families
- Provide a new resident orientation experience that is personalized and helps all new residents acclimate to their apartment, community, fellow residents, and members of the Oakmont Team
- Maintain daily interactions with the resident over the first 30 days
- Ensure their expectations are exceeded and their personal needs are met
Clerk
Studio Ray Productions
Pomona, CA
09.2017 - 11.2021
- Create labels to ensure products are shipped to the correct destination
- Answering phone calls and emails from other states
- Keeping an inventory of all merchandise entering or exiting the warehouse
- Process pick tickets and print labels for warehouse
Education
LPT - Phlebotomy
US College
Riverside, CA06.2019
High School Diploma -
Eleanor Roosevelt High School
Corona, CA05.2017
Skills
- Positive and upbeat
- Proficient in Customer Relationship Management
- Ability to build relationships internally and externally
- CPR certified
- Experienced in Independent Living, Assisted Living and Memory Care
- Sales focused and mission driven
- Proficient in Microsoft programs
- Fast learner
Timeline
Marketing Coordinator
Oakmont Of Chino Hills
04.2022 - Current
Engagement Coordinator
Oakmont Of Chino Hills
12.2021 - 03.2023
Clerk
Studio Ray Productions
09.2017 - 11.2021
LPT - Phlebotomy
US College
High School Diploma -
Eleanor Roosevelt High School
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