Kelsey Walker
Miami Beach,FL
Summary
Results-driven marketing & event coordinator bringing progressive background in fitness & hospitality. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
4
4
year of professional experience
3
3
Certifications
Work History
Marketing & Membership Coordinator
Orangetheory Fitness
Miami Beach, FL
06.2022 - Current
- Maintained membership database, ensuring that all information was current and accurate.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Event Administrator Intern
SmartReg International INC
Dallas, TX
09.2021 - 09.2021
- In partnership with Delek fund for hope hosted 3-day charity event at Dallas Cowboys golf course, Fossil Pointe Sporting Grounds, and Glass Cactus
- Responsible for managing, directing, controlling, and supervising use of Smart-reg event technology
- Assisted over 300+ guests with checking-in and registration & increased client satisfaction by 35% due to quick & efficient check-in process
- Provided customer service to guests having issues with QR codes as well as supervising and training other interns and volunteers.
Event Curator
Art Basel
Miami, FL
06.2021 - 09.2021
- Re-created Bob Dylan's childhood living room with interactive photo wall and souvenirs for guest
- 360 degree Photo booth for guest
- Assisted main event planner with decor and event layout and set-up
Event Staff Member
South Beach Food & Wine Festival
Miami, FL
02.2020 - 02.2020
- Provided exceptional customer service to over 150+ guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Welcomed over 150+ guests to events, checked invitations and oversaw proper seating.
Event Liaison & Information Associate
Florida International University
Miami, FL
06.2019 - 01.2020
- Performed administrative duties, including answering calls, returning missed calls, arranging appointment times, making reservations and assisting with over 100+ visitors requests daily
- Established records by preparing individual folders, assigning ID numbers and completing personal information
- Trained 5 new employees in front desk operations
- Managed administrative logistics of events planning, event booking and event promotions.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
Brand Ambassador
PepsiCo
Miami, FL
07.2019 - 08.2019
- Established relationships with venues by performing routine service checks as well as automatically having venue equipment upgraded without client asking
- Increased brand awareness by 10% through event marketing, demonstrations, sales and brand promotion.
- Tracked leads in Excel, maintaining robust database of contacts and sales activities.
Event Production Assistant
Spark With Luly B
Miami, FL
05.2019 - 05.2019
- Supervised onsite team of 50, including caterers, audio-visual technicians, Volunteers, and facility management team
- Increased guest satisfaction by routinely checking on guest and addressing any problems that arose immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Interdisciplinary Studies & Business Communication
Florida International University
Miami, FL05.2022
Skills
- Event Planning
- Membership Retention
- Content Creation
- Meeting Sales Goals
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Inbound and Outbound Calling
- Sales and Upselling
- Self-motivated professional
- Flexible and Adaptable
Affiliations
Member of International Association of Exhibitions and Events
Certification
- Event Marketing - Eventbrite
- Special Events Contingency Planning for Public Safety Agencies
- Writing a Marketing Plan - Linkedin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Marketing & Membership Coordinator
Orangetheory Fitness
06.2022 - Current
Event Administrator Intern
SmartReg International INC
09.2021 - 09.2021
Event Curator
Art Basel
06.2021 - 09.2021
Event Staff Member
South Beach Food & Wine Festival
02.2020 - 02.2020
Brand Ambassador
PepsiCo
07.2019 - 08.2019
Event Liaison & Information Associate
Florida International University
06.2019 - 01.2020
Event Production Assistant
Spark With Luly B
05.2019 - 05.2019
Bachelor of Arts - Interdisciplinary Studies & Business Communication
Florida International University
- Event Marketing - Eventbrite
- Special Events Contingency Planning for Public Safety Agencies
- Writing a Marketing Plan - Linkedin
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