Ian Isaman
Burleson,TX
Summary
Dynamic leader with a proven track record at Costco Wholesale, adept in CRM and account management, and skilled in driving team success. Excelled in marketing and event coordination, boosting membership growth through strategic initiatives. Demonstrates exceptional merchandising expertise and data analysis, enhancing sales and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Membership and Marketing Supervisor
Costco Wholesale
Arlington, Texas
11.2015 - Current
- Manage individual member accounts through CRM systems, resolving critical member issues and ensuring excellent service
- Develop and maintain business accounts, fostering client relationships to drive membership growth
- Plan and execute marketing events, aligning team efforts with organizational goals
- Track and analyze sales metrics using a monthly Excel dashboard, ensuring alignment with performance targets
- Provide leadership to a team of over 100 employees, offering coaching and performance feedback to drive team success
Front-End Store Supervisor
Costco Wholesale
Arlington, Texas
- Oversaw standard business operations, ensuring adherence to productivity benchmarks
- Designed and implemented a successful plan for the annual donation event benefiting Cook Children's Hospital, enhancing community engagement
- Fostered a culture of operational excellence and team collaboration to maintain high service standards
Merchandising Supervisor
Costco Wholesale
Arlington, Texas
- Managed freight tracking and receiving operations, ensuring efficiency and accuracy in inventory processes
- Designed floor plans to optimize product placement, maximizing sales and enhancing customer satisfaction
- Played a pivotal role in improving business sales through strategic merchandising initiatives
Temporary Employee
Adecco Hiring Agency
Modesto, California
09.2013 - 06.2014
- Bronco Winery - Ceres, California: Prepared wine barrels, loaded delivery trucks, and operated order pickers for custom orders
- Ensured timely and accurate execution of tasks within a 40-hour weekly schedule
- Big D Construction - Arizona: Assembled 40-ft steel racks, industrial conveyor lines, and Kiva robot systems for Amazon warehouses
- Managed inventory logistics to meet stringent project deadlines in a fast-paced, high-demand environment
Education
Associate of Science - Welding
Modesto Junior College
Modesto, California01.2014
Criminology
Institute of Technology Modesto
Modesto, California01.2013
High School -
John H. Pitman High School
Turlock, California01.2011
Skills
- CRM and Account Management
- Marketing and Event Coordination
- Merchandising expertise
- Metrics and Data Analysis
- Leadership
- Technical Proficiency
- Team development and direction
- Direct marketing campaigns
- Performance reporting
- Event planning
References
- Bezheen Fatah, 8055 Churchill Way, Dallas, Texas, 75251, +1 817-714-3170, Assistant General Manager, Costco Dallas
- Ricky Bostic, 600 West Arbrook Blvd, Arlington, Texas, 76014, +1 707-490-6227, Senior Front End Manager, Costco Arlington
- Stefany Gaubatz, Fort Worth, Texas, +1 817-680-1077, Marketing and Membership Manager, Fort Worth Costco
Certification
- CPR Certified
Timeline
Membership and Marketing Supervisor
Costco Wholesale
11.2015 - Current
Temporary Employee
Adecco Hiring Agency
09.2013 - 06.2014
Front-End Store Supervisor
Costco Wholesale
Merchandising Supervisor
Costco Wholesale
Associate of Science - Welding
Modesto Junior College
Criminology
Institute of Technology Modesto
High School -
John H. Pitman High School
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