Regina Harris
Memphis,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
F.H. Cann & Associates, Inc.
Remote
05.2024 - 08.2025
- Manage high-volume inbound and outbound calls regarding account resolution and payment arrangements
- Utilize CRM systems to document interactions, track accounts, and ensure compliance
- Resolve customer concerns while maintaining professionalism and empathy
- Remote
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed over 30 customer calls per day
Banquet Leader
River Inn of Harbor Town
Memphis, TN
02.2023 - 08.2023
- Supervised banquet staff and coordinated event operations from setup to breakdown
- Ensured high-quality customer service during events and resolved guest concerns promptly
- Trained new team members on service standards and procedures
- Collaborated with management and kitchen staff to ensure smooth execution
Customer Service Representative
Dovenmuehle Mortgage
Remote
05.2022 - 02.2023
- Assisted customers with mortgage accounts, including balances, payments, and inquiries
- Navigated mortgage servicing systems to manage and update account information
- Maintained strong productivity in a remote work environment
- Partnered with internal teams to resolve complex account issues
- Remote
Collection Agent / Verifier
American Financial
Memphis, TN
02.2020 - 04.2022
- Completed 60+ outbound calls daily to verify employment and financial information
- Maintained accurate and detailed account records
- Supported credit and sales teams by ensuring data accuracy and compliance
- Demonstrated strong communication skills in sensitive financial discussions
- Provided support during escalated collections calls, ensuring resolution while maintaining rapport.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Loan Officer
745 Cash
Memphis, TN
01.2020 - 04.2020
- Evaluated and approved consumer loan applications based on financial data
- Educated customers on loan terms, repayment options, and financial responsibility
- Ensured compliance with lending policies and procedures
- Conducted thorough assessments of customer creditworthiness to support loan decisions.
- Collaborated with underwriting teams to facilitate timely loan processing and approval.
Education
High School Diploma -
Cordova High School
Memphis, TN05.2011
Skills
- Account issue resolution
- Insurance support services
- CRM account management
- Inbound and outbound call handling
- Conflict resolution
- Attentive issue identification
- Optimized data processing
- Remote work proficiency
- Skilled in Microsoft Office applications
- Strong verbal and written communication
- Data Privacy & Confidentiality
- CRM System & Secure Data Entry
Timeline
Customer Service Representative
F.H. Cann & Associates, Inc.
05.2024 - 08.2025
Banquet Leader
River Inn of Harbor Town
02.2023 - 08.2023
Customer Service Representative
Dovenmuehle Mortgage
05.2022 - 02.2023
Collection Agent / Verifier
American Financial
02.2020 - 04.2022
Loan Officer
745 Cash
01.2020 - 04.2020
High School Diploma -
Cordova High School