Driven and resourceful professional, transitioning from structured case management environment into new field. Developed strong skills in operational efficiency and team coordination, with foundation in maintenance procedures and safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Managment
Servives for the Underserved
Brooklyn, NY
02.2026 - Current
Coordinated client assessments to identify needs and develop personalized service plans.
Monitored client progress and adjusted care plans to ensure optimal outcomes.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Developed and implemented comprehensive case management plans to address client needs and goals.
Case Management
Westhab Inc
Glendale, NY
09.2023 - 09.2025
Assessed clients’ needs, developed service plans and monitored progress toward goals
Coordinated transportation services for clients who lacked access to reliable transportation
Maintained accurate case records and documentation according to agency guidelines
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring progress
Security Officer
Westhab Inc
Glendale, NY
04.2023 - 10.2023
Enforced rules pertaining to visitor access rights on premises
Conducted daily inspections of assigned areas to ensure safety and security standards were met
Responded quickly and effectively to emergency situations, providing clear direction to subordinates during crisis management scenarios
Created and maintained incident reports detailing any breaches of safety or security protocols
Front Desk Receptionist
Optimum
Brooklyn, NY
12.2022 - 01.2023
Provided exceptional customer service, fostering a welcoming atmosphere that encouraged client loyalty and positive feedback.
Coordinated daily office operations, leading to noticeable improvements in workflow and a more organized reception area.
Maintained accurate records of client interactions, ensuring compliance with company policies and contributing to data-driven decision-making.
Worked closely with administrative staff to implement new communication protocols, resulting in enhanced team coordination and productivity.