Jasmine Phillips
Little Rock,AR
Summary
Organized and efficient Manager and Administrative professional supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skills in process, procedure, and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor, and maintain business integrity and quality of service.
Overview
6
6
years of professional experience
Work History
Luxury Store Manager and Clientele Administrative Assistant
Kate Spade New York
12.2021 - Current
- Managed the complex calendar and coordinated meetings and appointments for management team, resulting in a 95% on-time attendance rate for all scheduled meetings
- Developed and maintained a filing system for the management team, reducing time spent searching for documents by 30%
- Coordinated special projects and events as needed, including organizing local events that resulted in a 25% increase in employee engagement
- Developed and implemented practices that directly aligned with the Rhythm of Business, which positively impacted the flow and distribution of work across teams.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Raised property accuracy and accountability by creating new automated tracking method.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
Executive Administration Assistant
United States Air Force Drone and Cyber Security Department
03.2018 - 03.2022
- Arranged and coordinated travel plans, itineraries, and agendas for the executive, resulting in a 100% on-time arrival rate for all business trips
- Prepared expense reports with 100% accuracy, ensuring timely reimbursement for the executive (Commander) and maintaining a positive relationship with government vendors
- Acted as a liaison between the executive and internal/external contacts, managing communication with other department heads and ensuring timely responses to inquiries
- Prepared and edited correspondence, reports, and presentations for the executive, resulting in a 20% increase in efficiency and a 15% increase in quality of work
- Managed and updated contact databases, ensuring accurate and up-to-date information for all contacts and reducing errors by 25%
- Provided administrative support to the executive team, including managing schedules and training documents of 185+ aircrew members.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key department heads.
- Volunteered to help with special projects of varying degrees of complexity.
- Led staff and vendors in providing high level of service for owner and guests.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Education
Bachelor of Science - Business Management
DeVry University
Downers Grove, IL12.2024
High School Diploma -
PARKVIEW ARTS/SCIENCE MAGNET HIGH SCHOOL
Little Rock, AR05.2012
Skills
- Operations Management
- Payroll Management
- Customer Service Management
- Risk Management
- Project Management
- Employee Training
- Shift Scheduling
- Maximizing profitability
- Work Planning and Prioritization
- Documentation And Reporting
- Employee Scheduling
- Financial operations management
- Microsoft Suite Certified Professional
- Performance Reviews
- Team leadership and coaching
- Problem-Solving
- Outstanding communication skills
- Staff Management
- Process Improvements
- Multitasking and Organization
- Certified Administrative Professional
Timeline
Luxury Store Manager and Clientele Administrative Assistant
Kate Spade New York
12.2021 - Current
Executive Administration Assistant
United States Air Force Drone and Cyber Security Department
03.2018 - 03.2022
Bachelor of Science - Business Management
DeVry University
High School Diploma -
PARKVIEW ARTS/SCIENCE MAGNET HIGH SCHOOL