Hi, I’m
Marcus Nunes
San Francisco,CA
Summary
Dynamic Store Manager with a proven track record at Bluemercury, driving a 13% revenue increase through strategic KPI coaching and luxury event execution. Expert in consultative selling and team development, enhancing customer experiences and brand partnerships while fostering a high-performance culture. Passionate about elevating client engagement and operational excellence.
Overview
5
years of professional experience
Work History
BLUEMERCURYSan Francisco, CA
Store Manager - Luxury Beauty, Brand Partnerships & Client Development
01.2025 - 03.2025
Job overview
- Drove hourly KPI coaching and performance tracking, increasing revenue by 13% MTD and $8K over LY.
- Analyzed prior-year KPIs to shape Valentine's Week events, delivering a 32% WTD lift and $3.3K over plan.
- Curated weekly luxury events, boosting brand engagement and store traffic while supporting overall performance.
- Produced 10-brand VIP event with hospitality vendors, elevating client experiences and brand visibility.
- Increased performance across top luxury brands including Barbara Sturm, Augustinus Bader, Sisley, and SkinCeuticals.
- Modeled Bluemercury service standards to reinforce accountability and elevate client experience.
- Trained associates in curiosity-led selling to enhance client experiences and drive personalized engagement.
- Led new product launches through team coaching on features, benefits, and client application.
- Built RSVP attendance through client outreach, in-store cultivation, and personalized invitations.
FIVE-STAR AVSan Francisco, CA
Production Operations Manager - Corporate Events, Operations & Service Excellence
12.2023 - 05.2024
Job overview
- Led high-profile corporate events to deliver polished execution across premium client-facing environments.
- Directed staffing, logistics, and service delivery to keep complex event operations running seamlessly.
- Collaborated with clients, hotel directors, and vendors to ensure seamless execution from pre-production to event completion.
- Reviewed quotes, billing, and project details to enhance accuracy and optimize budget utilization.
- Developed SOPs adopted regionally by partner hotels, fostering operational consistency and enhancing efficiency.
ENCORE GLOBALSan Francisco, CA
Event & AV Technical Supervisor - Live Production, Client Experience & Technical Support
12.2022 - 12.2023
Job overview
- Led audiovisual setup and inventory operations for events, ensuring seamless technical support for 200 to 500+ attendees.
- Resolved technical issues in real time, minimizing disruptions and maintaining high service quality.
- Collaborated with directors and event managers to align AV execution with branding and event expectations.
- Supported polished event delivery through technical readiness, troubleshooting, and live execution.
- Conducted post-event analysis to identify enhancements and address client feedback effectively.
SEPHORASan Francisco, CA
Assistant Store Manager - Sales & Service Leadership, Team Management & Client Experience
06.2022 - 12.2022
Job overview
- Coached team in KPI management, BOH operations, and in-store events to optimize $4M store performance.
- Onboarded and trained associates to improve readiness and increase UPT and conversion rates.
- Trained advisors on skincare, makeup, and product storytelling to enhance client engagement.
- Delivered personalized consultations through skin education, treatment guidance, and makeup application.
- Oversaw Beauty Studio operations to maintain service standards and regulatory compliance.
LUSH HANDMADE COSMETICSSan Francisco, CA
Store Manager - Experiential Retail, Community & Team Development
01.2020 - 06.2022
Job overview
- Delivered 20% quarterly growth in a $1.2M store through KPI-driven coaching and daily team engagement.
- Led the district in experiential events to strengthen community engagement and local brand awareness.
- Increased UPT from 2.2 to 2.6 by mentoring associates on authentic service and product knowledge.
- Leveraged BOPIS orders to re-engage customers, driving return visits with curated samples and personalized validation.
- Controlled shrink by implementing organized inventory management practices, ensuring product freshness and conducting loss prevention audits.
Education
SAE Institute of TechnologyEmeryville, CA
Bachelor of Applied Science from Audio Engineering
Skills
- Brand partnerships
- Customer experience
- Sales performance
- Retail operations
- Consultative selling
- KPI performance
- Merchandising
- Event execution
- Promotional strategy
- Product demonstrations and consultations
- Beauty education
- Training and development
- Team leadership
- Team development and succession planning
- Relationship management
- Metrics evaluation
- Retail quality standards
- Problem-solving and crisis management
- Strategic thinking
- Employee experience
- Corporate events
- Coaching
- Hospitality and accommodation management
- Strategic thinking
Timeline
Store Manager - Luxury Beauty, Brand Partnerships & Client Development
BLUEMERCURY
01.2025 - 03.2025
Production Operations Manager - Corporate Events, Operations & Service Excellence
FIVE-STAR AV
12.2023 - 05.2024
Event & AV Technical Supervisor - Live Production, Client Experience & Technical Support
ENCORE GLOBAL
12.2022 - 12.2023
Assistant Store Manager - Sales & Service Leadership, Team Management & Client Experience
SEPHORA
06.2022 - 12.2022
Store Manager - Experiential Retail, Community & Team Development
LUSH HANDMADE COSMETICS
01.2020 - 06.2022
SAE Institute of Technology
Bachelor of Applied Science from Audio Engineering
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Earlier Experience
- Assistant Store Leader, Philz Coffee
- Facilities Coordinator / Retail Specialist, Apple Inc.
- Multi-Unit Manager, High Tech Burrito
Languages
- Portuguese
- Spanish
- English, Fluent
- Portuguese, Fluent
- Spanish, Working Proficiency