Jasmine Phillips
Houston,TX
Summary
Proven achiever with extensive experience in customer service and assembly production, notably at Iqor Holdings US. Excelling in enhancing customer satisfaction and operational efficiency through expert communication and detail orientation. Skilled in CRM software and safety procedures, consistently delivering quality outcomes while fostering strong workplace relationships.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Iqor Holdings US
Houston, TX
10.2022 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Assembly Line Worker
Builders First
Houston, TX
07.2021 - 09.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Safety Attendant
Industrial Performance Services
Baytown, TX
06.2017 - 09.2019
- Reduced accident rates by implementing effective safety protocols and procedures.
- Kept record of entrants to confined space.
- Established strong relationships with regulatory agencies to ensure up-to-date knowledge of industry standards and requirements.
- Facilitated open communication channels between workers and management to address potential risks proactively.
Food Server
Kipp Dream Academy
Houston, TX
01.2016 - 01.2017
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Assembler/Pretest
Hewlitt Packard
Houston, TX
02.2014 - 11.2015
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
General Labor
Amazon
Houston, TX
11.2012 - 12.2013
- Utilized hand tools effectively for various general labor tasks, ensuring high-quality results.
- Increased overall job site efficiency by assisting with general labor tasks when necessary.
- Performed general labor duties such as loading/unloading trucks or digging trenches when needed for successful project completion.
- Performed general labor tasks on concrete construction job sites using multiple power tools and specialized hand tools.
Dietary Aide Housekeeping
Longstone Hospital Service
Houston, TX
03.2010 - 10.2012
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Sam’s Club
Cashier Customer Service
Houston, TX
01.2008 - 01.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Balance and maintain a cash drawer
Education
Certified Welder
Houston Community College
Houston, TX10.2018
Phyllis Wheatley
Houston, TX05.2008
Skills
- Customer Service
- Good communication skills
- Call center experience
- Excellent written and oral communication
- Customer Relationship Management (CRM)
- Telephone Etiquette
- CRM Software
- Safety Procedures
- Workplace Cleanliness
- Reading Comprehension
- Assembly and production
- Detail Oriented
Timeline
Customer Service Specialist
Iqor Holdings US
10.2022 - Current
Assembly Line Worker
Builders First
07.2021 - 09.2022
Safety Attendant
Industrial Performance Services
06.2017 - 09.2019
Food Server
Kipp Dream Academy
01.2016 - 01.2017
Assembler/Pretest
Hewlitt Packard
02.2014 - 11.2015
General Labor
Amazon
11.2012 - 12.2013
Dietary Aide Housekeeping
Longstone Hospital Service
03.2010 - 10.2012
Sam’s Club
Cashier Customer Service
01.2008 - 01.2009
Certified Welder
Houston Community College
Phyllis Wheatley