Jasmine Piggee
Jacksonville,AR
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
14
14
years of professional experience
Work History
Service Representative
Arkansas Department of Finance and Administration
Jacksonville , AR
2022.07 - Current
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Greeted customers and answered inquiries in a professional manner.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Stocked shelves with new products as they arrived in the store.
- Organized displays to attract customers' attention to particular items.
- Performed inventory counts to ensure accuracy of stock levels on hand.
- Ensured compliance with all safety regulations within the store environment.
- Followed proper cash handling procedures while completing transactions.
- Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
Office Administrative Assistant
Arkansas Department of Finance and Administration
Benton , AR
2021.12 - 2022.07
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with scheduling meetings and appointments for the office staff.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Ordered supplies and maintained an inventory of office equipment.
- Provided support to other departments by completing clerical tasks as needed.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Developed forms and procedures to improve workflow efficiency.
Service Representative
Arkansas Department of Finance and Administration Revenue Central Office
Little Rock , AR
2020.10 - 2021.12
- Responsible for examining evidentiary records, contracts, tax returns, or child support case management activities, and may also compute penalties and refunds, and collect fees, child support payments, or arrearage amounts
- This position is governed by state and federal laws and agency/institution policy.
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Organized displays to attract customers' attention to particular items.
- Performed inventory counts to ensure accuracy of stock levels on hand.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Service Representative
Arkansas Department of Finance and Administration Revenue Office West
Little Rock , AR
2020.09 - 2020.10
- Responsible for examining evidentiary records, contracts, tax returns, or child support case management activities, and may also compute penalties and refunds, and collect fees, child support payments, or arrearage amounts
- This position is governed by state and federal laws and agency/institution policy.
Safety and Security Officer/Dispatcher
Arkansas State Hospital
Little Rock , AR
2014.07 - 2020.09
- Issued security badges and visitor passes to all guests
- Responded quickly to medical emergencies, bomb threats and fire alarms
- Continuously monitored security cameras and fire, building and alarm systems
- Process visitors for family visits and evaluations
- Answering multi-line phones
- Intake/Inventory of patient money for patients’ accounts
- Intake/Inventory of patients’ property.
Security Guard
Securitas Security Services USA
Little Rock , AR
2014.03 - 2014.07
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
- Reported all incidents, accidents and medical emergencies to law enforcement
- Answered alarms and investigated disturbances.
Correctional Officer
Department of Corrections-Varner Unit
Gould , AR
2013.01 - 2013.08
- Always maintained communications with all other areas of the facility
- Maintained daily logs of shift activity
- Maintained correct physical head count at all times
- Attended regular trainings and maintained appropriate certifications
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Conducted internal security checks and distributed meals
- Continually monitored dormitories for inappropriate activity.
Correctional Officer
Cummins Unit - Arkansas Department of Corrections
Gould , AR
2010.06 - 2011.02
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Conducted internal security checks and distributed meals
- Continually monitored dormitories for inappropriate activity
- Supervised inmates during meals, visits, recreation, telephone calls and shower time
- Signed in all visitors and completed appropriate visitation log forms
- Maintained communications with all other areas of the facility always
- Maintained daily logs of shift activity
- Always Maintained correct physical head count
- Attended regular trainings and maintained appropriate certifications.
Education
High School Diploma -
Dumas High School
01.2007
No Degree -
Tyler Junior College
No Degree -
Pulaski Technical College
Online Medical Records Certificate -
University of Phoenix
Skills
- First aid and CPR certified
- File and record maintenance
- Occupational hazards and safety precautions
- Trained in defensive tactics
- Booking procedures
- Fluent in Microsoft Word, Excel, and PowerPoint
- Excellent communication skills, courteous, professional demeanor, energetic, good work ethic, flexible, active listening skills, adaptability, quick learner, multi-line phone skills.
- Billing and Invoicing
- Database entry
- Reception Management
- Schedule and calendar management
- Spreadsheet development
- Word Processing
- Office Supply Management
- Billing and coding
Activities
- ACIC (Arkansas Crime Information Center) Level 1 Certified
- ACIC (Arkansas Crime Information Center) Level 2 Advanced Certified
- Dispatch Work on Weekends at AR State Hospital
- ARKANSAS VINE SYSTEM Certified
- Employee Celebration Committee AR State Hospital
- Volunteered at the AR Food Bank
References
References available upon request.
Timeline
Service Representative
Arkansas Department of Finance and Administration
2022.07 - Current
Office Administrative Assistant
Arkansas Department of Finance and Administration
2021.12 - 2022.07
Service Representative
Arkansas Department of Finance and Administration Revenue Central Office
2020.10 - 2021.12
Service Representative
Arkansas Department of Finance and Administration Revenue Office West
2020.09 - 2020.10
Safety and Security Officer/Dispatcher
Arkansas State Hospital
2014.07 - 2020.09
Security Guard
Securitas Security Services USA
2014.03 - 2014.07
Correctional Officer
Department of Corrections-Varner Unit
2013.01 - 2013.08
Correctional Officer
Cummins Unit - Arkansas Department of Corrections
2010.06 - 2011.02
High School Diploma -
Dumas High School
No Degree -
Tyler Junior College
No Degree -
Pulaski Technical College
Online Medical Records Certificate -
University of Phoenix
Similar Profiles
Kristi JacksonKristi Jackson
Customer Service Representative Sales & Use Tax at Arkansas Department Of Finance And AdministrationCustomer Service Representative Sales & Use Tax at Arkansas Department Of Finance And Administration
Tyrone DobbinsTyrone Dobbins
E & E Inspector II at Arkansas Department Of Environmental QualityE & E Inspector II at Arkansas Department Of Environmental Quality
Ariel LittleAriel Little
Operations Coordinator at University Of Arkansas Little RockOperations Coordinator at University Of Arkansas Little Rock