JASMINE PINSON
Smyrna,GA
Summary
Results-driven Multifamily Property Management professional with 4+ years of experience in luxury and mid-range communities. Advanced from Leasing Consultant to Assistant Property Manager, demonstrating expertise in daily operations, lease administration, and resident retention. Recognized as a Top Leasing Agent and two-time STAR Sales Achievement Award recipient, effectively balancing operational goals with resident satisfaction and financial performance.
Overview
5
5
years of professional experience
Work History
ASSISTANT COMMUNITY MANAGER
RPM Living
Kennesaw, GA
05.2026 - Current
- Support the day-to-day operations of a 239-unit mid-rise community, partnering with property leadership to maintain strong financial, operational, leasing, and resident satisfaction results.
- Partner with leasing and maintenance teams to address resident needs, resolve concerns, and maintain a high-quality community experience.
- Handle resident concerns and escalations professionally, working toward timely resolutions that support retention and satisfaction.
- Assist with occupancy and leasing initiatives, helping the team meet community performance goals.
- Managed rent collection and delinquency management, ensuring timely follow-up and resolution for residents.
- Administered lease documentation, renewals, and compliance, maintaining accuracy to support operational integrity.
- Coordinate with vendors and internal departments to support property operations and ensure resident and maintenance needs are addressed.
- Supported property leadership with administrative tasks, enhancing organization and efficiency of leasing office operations.
ASSISTANT PROPERTY MANAGER
Mission Rock Residential
Kennesaw, GA
09.2025 - 05.2026
- Assisted with the management of a 347-unit luxury Class A mid-rise community, supporting daily property operations and resident services.
- Supported rent collection, delinquency management, lease renewals, resident retention, and occupancy initiatives.
- Supported the leasing team in achieving occupancy and leasing objectives while maintaining a high level of customer service.
- Worked closely with property leadership to maintain strong leasing, financial, customer service, and operational standards.
- Coordinated with vendors and maintenance teams to address property needs and resident requests promptly and effectively.
- Coordinated with vendors and maintenance teams to ensure property needs and resident requests were addressed efficiently.
- Supported leasing team in achieving occupancy and leasing goals, ensuring high customer service standards throughout process.
LUXURY LEASING CONSULTANT
TRG Management
Kennesaw, GA
03.2025 - 09.2025
- Managed leasing activity for a 347-unit luxury Class A mid-rise community, guiding prospects through the complete leasing process.
- Conducted property tours, generated leads, followed up with prospects, processed applications, and converted qualified prospects into residents, contributing to increased community occupancy.
- Delivered high-level customer service supporting occupancy and revenue goals, enhancing resident satisfaction and retention.
- Assisted with marketing initiatives and resident retention programs, driving engagement and loyalty among residents.
- Assisted with marketing initiatives and resident retention programs.
LEASING PROFESSIONAL
Greystar
Atlanta, GA
11.2024 - 03.2025
- Executed leasing and resident service functions for 250-unit garden-style community, enhancing resident satisfaction and community appeal.
- Supported occupancy goals through proactive lead follow-up, resident engagement, and customer service.
- Assisted with resident retention and community engagement initiatives.
- Facilitated resident retention and community engagement initiatives, fostering a sense of belonging and loyalty among residents.
PERSONAL BANKER
PNC Bank
Smyrna, GA
07.2024 - 10.2024
- Delivered consultative financial guidance to clients on banking solutions and financial products, enhancing client understanding of account management options.
- Cultivated strong client relationships through needs-based selling and personalized customer service, resulting in increased client satisfaction and retention.
- Achieved Mortgage Loan Originator certification with an 88% exam score, demonstrating proficiency in mortgage products and regulations.
ASSISTANT PROPERTY MANAGER
MAA
Atlanta, GA
07.2023 - 07.2024
- Managed 350-unit carriage-home style community, overseeing leasing, resident relations, collections, occupancy, and daily operations.
- Facilitated rent collection, resident retention, and leasing performance to meet community goals.
- Collaborated with property leadership on resident communication, issue resolution, and building strong resident relationships.
- Assisted property leadership with resident communication, issue resolution, and maintaining strong resident relationships.
- Supported occupancy initiatives and provided exceptional customer service throughout the resident lifecycle.
LEASING CONSULTANT
MAA
Smyrna, GA
11.2021 - 07.2023
- TOP LEASING AGENT IN THE REGION | 2X STAR SALES ACHIEVEMENT AWARD
- Conducted property tours, processed applications, prepared lease agreements, and maintained accurate leasing documentation, enhancing resident satisfaction and retention through exceptional service.
- Established strong reputation for lead conversion, sales performance, and customer service, contributing to higher closing rates.
- Achieved top leasing agent recognition in the region by consistently exceeding sales goals.
Education
High School Diploma -
Wheeler High School
Marietta, GACollege -
Chattahoochee Technical College
Marietta, GASkills
- Lease management
- Rent management
- Compliance management
- Occupancy coordination
- Maintenance coordination
- Vendor coordination
- Resident engagement
- Customer relationship management
Personal Information
Title: ASSISTANT PROPERTY MANAGER | MULTIFAMILY OPERATIONS | LEASING & RESIDENT RELATIONS
Timeline
ASSISTANT COMMUNITY MANAGER
RPM Living
05.2026 - Current
ASSISTANT PROPERTY MANAGER
Mission Rock Residential
09.2025 - 05.2026
LUXURY LEASING CONSULTANT
TRG Management
03.2025 - 09.2025
LEASING PROFESSIONAL
Greystar
11.2024 - 03.2025
PERSONAL BANKER
PNC Bank
07.2024 - 10.2024
ASSISTANT PROPERTY MANAGER
MAA
07.2023 - 07.2024
LEASING CONSULTANT
MAA
11.2021 - 07.2023
High School Diploma -
Wheeler High School
College -
Chattahoochee Technical College