Jasmine Powell
Euclid,OH
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
10
10
years of professional experience
Work History
Manager
CitiTrends
Northfield, Ohio
05.2024 - Current
- Conducted performance reviews for team members.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Shift Leader
Marshalls
Cleveland, OH
11.2018 - 01.2024
- Monitored employee performance to ensure compliance with company policies and procedures.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Scheduled team members for shifts based on business needs and customer demand.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Team Member
Walmart
Cleveland, OH
09.2017 - 07.2018
- Collaborated with team members to maximize productivity and efficiency.
- Answered phone calls regarding inquiries about products or services.
- Monitored expiration dates on food items for freshness assurance.
- Provided customer service support to ensure satisfaction.
- Participated in team meetings to discuss strategies for improvement.
- Operated cash registers to process payments from customers.
Teacher's Aide Volunteer
Youth Opportunity Center
Cleveland, OH
06.2016 - 08.2017
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Supervised children and participated with children in activities.
Construction Flagger
Area Wide Protective Inc.
Cleveland, OH
06.2015 - 01.2016
- Conducted pre-shift inspections of equipment such as flags and radios.
- Stood watch over high-traffic intersections during rush hour periods.
- Assisted with directing vehicles through detours when necessary.
- Directed traffic around construction sites using hand signals, flags, and signs.
- Positioned cones, barricades, and other warning devices to alert drivers of potential dangers.
Education
High School Diploma -
Cuyahoga Community College
Cleveland, OHSome College (No Degree) -
Cuyahoga Community College
Cleveland, OHSkills
- Employee training
- Customer service
- Team building
- Performance reviews
- Staff development
- Decision-making
Additional Details
- Working knowledge of Medical Terminology
- Understanding of HIPPA policies and patient privacy laws
Timeline
Manager
CitiTrends
05.2024 - Current
Shift Leader
Marshalls
11.2018 - 01.2024
Team Member
Walmart
09.2017 - 07.2018
Teacher's Aide Volunteer
Youth Opportunity Center
06.2016 - 08.2017
Construction Flagger
Area Wide Protective Inc.
06.2015 - 01.2016
High School Diploma -
Cuyahoga Community College
Some College (No Degree) -
Cuyahoga Community College
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