Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jasmine Rae Pagan

Tampa

Summary

Strategic and detail-driven Senior HR Generalist with 4+ years of progressive experience across onboarding, compliance, employee engagement, talent acquisition, and benefits administration. Experience supporting dynamic teams in diverse markets such as SaaS, manufacturing, and fast-paced tech environments. Adept at building scalable HR programs, navigating complex employment laws, and driving employee-centric solutions in both startup and corporate environments. I aspire to create meaningful, people-centered HR practices that not only empower employees to thrive but also drive inclusive, ethical, and sustainable growth within organizations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

People Operations Generalist

Bloomerang, Inc
05.2023 - Current
  • Spearheaded onboarding process for 300+ new hires across Engineering, Product, and Customer Success, reducing time-to-productivity by 25%.
  • Facilitate orientation & created an engaging onboarding experience by introducing new hires to company tools, systems, and culture.
  • Provides hands-on training in essential software and systems to support new hire success.
  • Maintained HR compliance in accordance with state and federal labor laws across all U.S. states and Canada.
  • Collaborated with hiring managers and external recruiters to fill 40+ key roles, improving time-to-hire by 30% year-over-year.
  • Developed SOPs for remote onboarding during the company's transition to remote work model.
  • Conducted compliance audits and maintained up-to-date I-9s, EEO reports, and employee files, passing all internal compliance reviews with 100% accuracy.
  • Partnered with Sr. Payroll & Benefits manager on payroll audits, benefits administration, 401(k) enrollment, & Benefits Open Enrollment.
  • Implemented DEI hiring best practices and engagement org-wide.
  • Managed HR responsibilities during company acquisition, including due diligence, employee communications, organizational alignment, and integration planning.
  • Supported leadership in talent retention, benefits harmonization, and cultural integration to ensure a smooth transition and minimize disruption.
  • Contributed to the development and strategic execution of policies, procedures, and tools that enhance performance management, communication, and relationship building, while promoting positive interactions between employees and managers.

Human Resources Generalist

Anuvia Nutrients
Plant City
01.2022 - 05.2023
  • Managed end-to-end recruitment for Sales, Marketing, and Customer Experience departments; scheduled interviews, posted job ads, and facilitated offers.
  • Supported HRIS transition from manual spreadsheets to Paylocity, streamlining recordkeeping and reducing administrative time by 40%.
  • Onboarded 100+ new employees with a focus on creating inclusive, engaging experiences aligned with company culture.
  • Coordinated compliance training (harassment prevention, HIPAA, security awareness) and tracked completion.
  • Supported annual open enrollment and benefits communication.
  • Maintain accurate and up-to-date employee records in HRIS systems.
  • Support HR administrative processes such as benefits enrollment, employee changes, and terminations.
  • Assist with payroll-related data entry and coordination to ensure timely and accurate processing.
  • Generate regular and ad-hoc HR reports related to headcount, turnover, and other key metrics.
  • Provide general HR support to employees and managers, escalating complex issues to senior HR staff as needed.

Human Resources Generalist

Stream Recycling
Tampa
10.2020 - 01.2022
  • Supported day-to-day HR operations including employee file maintenance, recruitment coordination, and benefits inquiries.
  • Assisted in developing new hire onboarding schedules and employee welcome kits.
  • Scheduled interviews, managed background checks, and maintained the ATS system (Greenhouse).
  • Ensure HR practices comply with employment laws, data privacy regulations and internal policies tailored for tech operations.
  • Administer and track mandatory training for cybersecurity awareness, ethical coding, and diversity and inclusion.

Accounts Receivable Specialist

Acosta Sales & Marketing
Tampa
09.2018 - 10.2020
  • Generate and send invoices to customers in a timely and accurate manner.
  • Monitor customer accounts to identify outstanding debts and overdue payments.
  • Perform collections activities via phone, email, or mail to ensure timely payment.
  • Apply payments to customer accounts and reconcile discrepancies.
  • Investigate and resolve billing issues or disputes.
  • Maintain accurate records of all accounts receivable transactions.
  • Prepare and analyze aging reports and escalate delinquent accounts when necessary.
  • Collaborate with sales and customer service teams to resolve account issues.
  • Assist in month-end closing and reporting processes.
  • Ensure compliance with company policies and relevant financial regulations.

Accounts Payable / Administrative Assistant

Academy at the Lakes
Tampa
09.2018 - 10.2020
  • Process high-volume invoices accurately and efficiently.
  • Match purchase orders, receipts, and invoices to ensure proper documentation.
  • Verify vendor information and resolve discrepancies or issues.
  • Schedule and execute payments via check, ACH, or wire transfer.
  • Maintain vendor records and respond to payment inquiries.
  • Reconcile accounts payable transactions and monthly statements.
  • Assist with month-end closing, accruals, and reporting.
  • Ensure compliance with internal controls, policies, and accounting standards.
  • Collaborate with procurement and other departments to streamline AP processes.

Education

Bachelor of Science -

Strayer University
Tampa, FL
06.2023

Associates of Science -

Tidewater Community College
Chesapeake, VA
05.2022

Skills

  • HiBob
  • Asana
  • Paycom
  • Paylocity
  • Greenhouse
  • Slack
  • Notion
  • Microsoft Office Suite
  • Google Workspace
  • Seismic
  • Lessonly
  • ADP
  • Okta
  • Workable
  • Omnia
  • Workbright
  • Checkr
  • Zywave

Certification

SHRM-CP

References

References available upon request.

Timeline

People Operations Generalist

Bloomerang, Inc
05.2023 - Current

Human Resources Generalist

Anuvia Nutrients
01.2022 - 05.2023

Human Resources Generalist

Stream Recycling
10.2020 - 01.2022

Accounts Receivable Specialist

Acosta Sales & Marketing
09.2018 - 10.2020

Accounts Payable / Administrative Assistant

Academy at the Lakes
09.2018 - 10.2020

Bachelor of Science -

Strayer University

Associates of Science -

Tidewater Community College

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Jasmine Rae Pagan