Summary
Overview
Work History
Skills
Education
Accomplishments
Timeline
BusinessAnalyst

JASMINE RANDOLPH

Fairfield,Ohio

Summary

Experienced Commercial Support Specialist in banking possessing excellent analytical and leadership skills. Applying experiences and educational knowledge to excel. Demonstrating successful management and implementation of complex projects within prescribed timeframes and budgets with outstanding productivity while working effectively with all levels and functions within an organization.

Overview

19
19
years of professional experience

Work History

Commercial Support Client Specialist

Fifth Third Bank
Cincinnati, OH
04.2016 - Current
  • Works with external clients, Client Advisors, Commercial Banking Advisors, Treasury Management and Business Banking, Central Operations, Payment Operations organizations, and other internal business partners on requests that are more technical in nature
  • Primary focus on customer service requests that include researching complex issues, assisting with complex setups, and handling escalated requests
  • Writes correspondence via emails following defined company standards and guidelines
  • Investigates complex complaints utilizing internal and external customer relationship and extensive product knowledge to resolve customer complaints
  • Updates and maintains appropriate files, databases, and other documentation within departmental guidelines

Commercial Service Representative II

Fifth Third Bank
Cincinnati, OH
04.2016 - Current
  • Manages complex customer interactions, resolves product complaints, while advising on prospects on available products and services
  • Follows departmental policies and procedures, particularly regarding customer confidentiality
  • Work collaboratively with internal and external partners to deliver a best-in-class customer experience


Commercial Service Representative

Cornerstone Brands
08.2015 - 03.2016
  • Achieved customer loyalty by effectively assisting customer inquiries regarding products, complains, and questions
  • Accurately processed payments for customer online orders
  • Educated customers on products and services available
  • ·Efficient problem solving of complex inquiries
  • Detailed accurate and efficient data entry



Customer Service Representative

Netrada
West Chester, OH
07.2011 - 01.2013
  • Assisted with customer calls on products, concerns, and questions
  • Placed online retail orders via phone and email
  • Managed complex customer inquiries or issues with order accuracy
  • Identified and escalated priority issues

Crew Trainer

McDonalds
Cincinnati, OH
08.2007 - 07.2011
  • Trained new employees on process and procedures of daily activities
  • Performed cashier duties at front counter and drive thru
  • Motivated crew to complete job duties and promote a healthy morale
  • Monitored employee performance and quality
  • Organized and prepared food as needed

Skills

-Highly dependable with a consistent
track record of meeting deadlines and
exceeding expectations

-Excellent interpersonal, written, and
oral communication skills; able to
collaborate across departments and
with clients

-Problem Solving & Critical Thinking

-Accepts supervision well, leadership
qualities and actively supports team
development and success

-Proficient in Microsoft Word,
PowerPoint, Excel, and Outlook

Education

Master of Public Administration (MPA) - Criminal Justice

Indiana Wesleyan University
Marion, IN
12.2020

Bachelor of Arts - Communications and Criminal Justice

University of Cincinnati
Cincinnati Oh
12.2015

Accomplishments

  • Engagement Committee Chair at Fifth Third Bank- Communications tier (2018-2020).
  • Peer advisor and trainer for new hire onboarding at Fifth Third Bank (2017-2020).
  • Leader of the Engagement Committee at Fifth Third Bank (2019-2020).
  • Spirit of the Pin multiple times.
  • Reoccurring Dean's List recipient.
  • Participated in Rapp (Racial Awareness Program) at the University of Cincinnati.
  • Regular volunteer work at the McMicken Arts & Sciences.

Timeline

Commercial Service Representative II

Fifth Third Bank
04.2016 - Current

Commercial Support Client Specialist

Fifth Third Bank
04.2016 - Current

Commercial Service Representative

Cornerstone Brands
08.2015 - 03.2016

Customer Service Representative

Netrada
07.2011 - 01.2013

Crew Trainer

McDonalds
08.2007 - 07.2011

Master of Public Administration (MPA) - Criminal Justice

Indiana Wesleyan University

Bachelor of Arts - Communications and Criminal Justice

University of Cincinnati

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JASMINE RANDOLPH