Summary
Overview
Work History
Education
Skills
Timeline
Jasmine Reese

Jasmine Reese

Business Administration
Birmingham,AL

Summary

Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.

Overview

5
5
years of professional experience

Work History

Enrollment Specialist

Senoir Advantage Agency
Troy , Alabama
06.2020 - 10.2022
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Updated, entered and reviewed customer data.
  • Reviewed statistic enrollment data and prepared reports.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.

Healthcare Customer Service Representative

Oasis Marketing Solutions
San Fernando, CA
07.2019 - 05.2020
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Senior Virtual Advisor

I TUNES
Troy , Michigan
10.2017 - 07.2019
  • Reviewed human resources paperwork for accuracy and completeness.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Coordinated employment offers with management and extended offers to selected candidates.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for multiple new employees.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Recruited top talent to maximize profitability.

Education

Associate of Applied Science - Business Administration And Management

American InterContinental University, Schaumburg, IL
04.2011

Associate of Science - Computer Science And Programming

T.A. Lawson State Community College, Birmingham, AL
05.2007

Skills

  • Financial Needs Assessment
  • Insurance Policy Sales
  • Underwriter Selection
  • Client Prospecting
  • Insurance Coverage Verification
  • Persuasive Negotiations
  • Administrative Support
  • Underwriter Collaboration
  • Claims Information Gathering
  • Customer Complaint Resolution
  • Enrollment Management
  • Customer Inquiries

Timeline

Enrollment Specialist - Senoir Advantage Agency
06.2020 - 10.2022
Healthcare Customer Service Representative - Oasis Marketing Solutions
07.2019 - 05.2020
Senior Virtual Advisor - I TUNES
10.2017 - 07.2019
American InterContinental University - Associate of Applied Science, Business Administration And Management
T.A. Lawson State Community College - Associate of Science, Computer Science And Programming

Similar Profiles

CREATE PROFILE
Jasmine ReeseBusiness Administration