Nebraska Webster
Kosciusko,Ms
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback
Overview
6
6
years of professional experience
Work History
Enrollment Specialist
Thriveworks Counseling And Coaching
04.2022 - Current
- Sought out new clients and developed clientele by networking to find new customers.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Input details into accounts and tracked payments.
- Reviewed account information to confirm client and insurance information is accurate and complete.
Customer Service Representative
Comcast
08.2020 - 03.2022
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Identified customer needs by asking questions and advising on best solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
Customer Sales Representative
AAA Northeast
03.2019 - 07.2020
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Identified customer needs by asking questions and advising on best solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
Education
High School Diploma -
Old Dominion Christian School
Kosciusko, MS05-2010
Skills
- Verbal and Written Communication
- Clientele Development
- Records Maintenance
- Insurance Coverage Verification
- Financial Needs Assessment
- Technologically Advanced
- Telephone and Email Skills
- Understanding of Customer Support
- Customer Account Management
- Data Entry and Maintenance
- Customer Data Confidentiality
- Call Documentation
Timeline
Enrollment Specialist
Thriveworks Counseling And Coaching
04.2022 - Current
Customer Service Representative
Comcast
08.2020 - 03.2022
Customer Sales Representative
AAA Northeast
03.2019 - 07.2020
High School Diploma -
Old Dominion Christian School
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