Maricza Gutierrez
Maricopa,AZ
Summary
Detail-oriented immigration benefits adjudicator with expertise in analytical, investigative, and decision-making skills. Proficient in reviewing documentation, identifying inconsistencies, and evaluating eligibility while upholding integrity of immigration processes. Committed to supporting national security and public safety through accurate decision-making and maintaining confidentiality and professionalism.
Overview
1
1
Language
20
20
years of professional experience
Work History
Enrollment Specialist
Grad Solutions
Gilbert, AZ
08.2024 - Current
- Customer Service: Deliver exceptional customer service to students and parents by promptly and professionally addressing questions, concerns, and enrollment needs. Receive warm transfers from Application Specialists to ensure a seamless and positive student experience.
- Managed student enrollment and admissions processes by contacting applicants in application order, explaining New Student Orientation (NSO) courses, coordinating mentor matching, and guiding students throughout enrollment.
- Application Verification & Processing: Review and process student applications to ensure all required documentation is complete and meets enrollment criteria. Activate students into programs, enroll them in NSO courses, and coordinate mentor assignments.
- Troubleshooting & Student Support: Identify and resolve enrollment-related issues involving technology, student platforms, and administrative processes. Collaborate with internal departments to address and resolve student and parent concerns
- Maintained accurate, up-to-date student records, including birth certificates, proof of residency, and immunization records, while monitoring application statuses and following up with students and parents on missing documentation.
- Administrative Support: Supported admissions and enrollment operations by performing additional duties and responsibilities.
- Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies.
- Achieved high levels of applicant satisfaction, consistently receiving positive feedback for guidance provided.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Streamlined application processing, significantly reducing wait times for applicants.
- Improved data accuracy, meticulously maintaining and updating applicant records.
Mentor
Grad Solutions
Gilbert, AZ
09.2020 - 08.2024
- Empowered students through comprehensive support and barrier removal, facilitating consistent monthly progress towards graduation.
- Supported students in identifying and overcoming challenges impacting educational progress.
- Collaborated with parents/guardians, teachers, and professionals to review student progress, resolve issues, and prioritize needs.
- Facilitated communication with all students on caseload to address their needs.
- Attend HUB locations to meet students for testing and to build better relationships
- Attend scheduled department and staff meetings/events, engaging in required professional development and training opportunities.
- Maintain accurate and complete student records in compliance with legal requirements
- Executed extra responsibilities to enhance operational efficiency.
Senior Court Clerk Supervisor/ Civil Hearing Officer
Casa Grande Justice Court
Casa Grande, AZ
10.2014 - 09.2020
- Oversee staff and perform the daily reconciliation and deposit of court funds, access the safe, issue checks, and answer phones in a professional manner.
- Corrected errors and instructed clerks on eliminating mistakes while reviewing case management and policies to enhance operational efficiency of the court. Coordinated coverage for various job duties.
- Assist on the Warrants desk: Issue warrants, and report criminal dispositions to the Department of Public Safety. Complete time-sensitive warrant validations.
- Maintain daily court calendars. Disburse court dates from criminal and civil hearings and conferences such as pretrial conferences, garnishment hearings, contempt of court hearings, evidentiary hearings, bench trials, and jury trials to court clerks
- Previously assigned as First Chair-Court Room Clerk: Assist the Judge during open court to handle all walk-in customers, ensure that all court paperwork is filled out correctly, and that customers have access to justice and receive excellent customer service.
- Display excellent multitasking abilities by assisting about 80% of the Spanish speakers who need help at the window or on the phone while answering other phone calls and completing my assigned job duties. Serve as a court translator when needed
- Maintain absolute confidentiality of work-related issues, customer records, and restricted county information.
- Display detail-oriented skills and knowledge by providing regular and frequent assistance in the review of delinquent accounts and payment plans to ensure that customers stay compliant. I ensure that the proper notices are sent out and that they follow court policy and procedure.
- I work with the Fines/Fees and Restitution Enforcement Program, an Arizona State collection program to assure monetary compliance of court orders. I possess access to TransUnion, and with it, the experience of reviewing sensitive customer data such as Social Security Numbers, Addresses, and Dates of Birth to assist our court in collecting monies that are owed.
- Pinal County Superior Court Appointed Civil Traffic Hearing Officer
- Prepare subpoenas, writs, and orders; process traffic citations; process payments and issue receipts for fines, fees, and bonds.
- Delegate tasks to coworkers to ensure everyone assists in the daily operation of the office or a particular desk.
- Assist clerks with identifying mistakes and teach them how to correct them to avoid future errors.
- Receive telephone calls; assist walk-in customers, attorneys, and the general public.
- Serve as Courtroom Clerk during hearings and trials. Knowledgeable in court procedures, practices, and services. Provide the public with information, procedures, forms, and policies.
- Generate reports and communicate with various other government agencies such as MVD, DPS, CGPD, PCSO, County Attorney's Office, Public Defenders Office, Victim Services
- Frequently provides assistance to other desks and assignments when needed.
- Maintain a professional and respectful relationship with coworkers, superiors, the public, and other agencies.
Farm Tour Associate/ Administrative Support
SHAMROCK FARMS
Stanfield, AZ
10.2011 - 10.2014
- Entered merchandise data into company database to ensure accurate inventory management.
- Developed new ways to bring in more customers to take the tour and made sure we had our loyal customers return for future events.
- Led a small team to successfully execute farm tours, enhancing visitor experience.
- Maintained the daily deposit and daily reports.
- Maintained monthly accounting reports.
- Created strategies to attract new customers and retain loyal visitors for future tours.
Customer Service Associate
HIGH GRADE RENTALS AND SALES
Casa Grande, AZ
07.2006 - 03.2009
- Input paperwork into company database to ensure accurate record-keeping.
- Entered data for reports, customers' accounts, and inventory.
- Entered data for reports, customer’s accounts, and inventory.
- Answered incoming telephone calls in a professional manner. Represented the company in a professional and businesslike manner.
- Provided rental and cashier support to streamline transactions and assist customers.
Education
No Degree -
ARIZONA SUPREME COURT
Phoenix, AZ05-2019
Bachelor of Interdisciplinary Studies - Sociology and Tourism Development & Management
ARIZONA STATE UNIVERSITY
Tempe, AZDiploma - undefined
CASA GRANDE UNION HIGH SCHOOL
Casa Grande, AZSkills
- Retention specialist
- Customer relations
- Written and verbal communication
- Team Leadership
- Proficient in Microsoft Office
- Computer Literate
- Data Entry
- Virtual Communication
- Professional Presentations
- Cross-department collaboration
- Student progress communication
- Technical student support
- Academic success support
- Quick to learn new policies and procedures
- Financial Aid Support
Accomplishments
- Created, organized and maintained our inventory room. Result: Better inventory management and less items loss.
- Demonstrated that I can work in very stressful situations and able to keep calm and give 100% customer satisfaction.
Languages
Spanish
Timeline
Enrollment Specialist
Grad Solutions
08.2024 - Current
Mentor
Grad Solutions
09.2020 - 08.2024
Senior Court Clerk Supervisor/ Civil Hearing Officer
Casa Grande Justice Court
10.2014 - 09.2020
Farm Tour Associate/ Administrative Support
SHAMROCK FARMS
10.2011 - 10.2014
Customer Service Associate
HIGH GRADE RENTALS AND SALES
07.2006 - 03.2009
Diploma - undefined
CASA GRANDE UNION HIGH SCHOOL
Bachelor of Interdisciplinary Studies - Sociology and Tourism Development & Management
ARIZONA STATE UNIVERSITY
No Degree -
ARIZONA SUPREME COURT