KA'ARIE TYLER
Henrico,USA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Committed to providing high-quality service and a expert in building lasting relationships with members. Offering excellent interpersonal skills with over five years of experience in the insurance industry dedicated to enhancing client satisfaction and retention, I have a proven track record of exceeding sales targets while maintaining high customer service standards in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Pulmonary Associates Of Richmond
Richmond Va
05.2025 - 03.2026
- Verified insurance coverage and eligibility for patients, ensuring compliance with protocols.
- Coordinated communication between patients, insurance companies, and healthcare providers to resolve discrepancies.
- Reviewed and updated patient records in electronic health record systems to maintain accuracy and efficiency.
- Trained junior staff on insurance verification processes and software tools to enhance team productivity.
INSURANCE AGENT
Allstate
06.2021 - 05.2025
- Validated insurance coverage and eligibility for patients, ensuring adherence to established protocols.
- Facilitated communication among patients, insurance companies, and healthcare providers to address discrepancies.
- Oversaw the review and update of patient records within electronic health record systems, ensuring accuracy and efficiency.
- Mentored junior staff on insurance verification processes and software tools to elevate team efficiency.
CNA
Westport Rehabilitation Complex
Richmond, VA, USA
10.2020 - 06.2021
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped patients with self-feeding and physical adjustment needs based on individual needs.
PATIENT COORDINATOR/RECEPTIONIST
Ashland Nursing and Rehabilitation Center
01.2020 - 09.2020
- I checked insurance coverage and obtaining necessary documents.
- I coordinated referrals to specialists and other healthcare providers.
- Collected patient information, medical history and insurance details.
- Proficient in managing patient accounts and assisting with billing according medical records.
- Skilled in handling insurance verification and assisting with billing inquiries.
Education
HIGH SCHOOL DIPLOMA - undefined
Henrico High School
01.2020
Skills
- Cold calling
- Claims
- Medical billing
- Avaya
- Pre Authorization
- Epic
- Retention specialist
Certification
Property and casualty lic
Timeline
Insurance Verification Specialist
Pulmonary Associates Of Richmond
05.2025 - 03.2026
INSURANCE AGENT
Allstate
06.2021 - 05.2025
CNA
Westport Rehabilitation Complex
10.2020 - 06.2021
PATIENT COORDINATOR/RECEPTIONIST
Ashland Nursing and Rehabilitation Center
01.2020 - 09.2020
HIGH SCHOOL DIPLOMA - undefined
Henrico High School