JURETTA COLEMAN
Long Beach,CA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 30 years of relevant work experience to your team. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Insurance Verification Specialist
SCA
12.2021 - 01.2023
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Determined appropriateness of payers to protect organization and minimize risk.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Patient Access Representative
Torrance Memorial Hospital
11.2005 - 07.2021
- Medical Terminology
- Self Starter, Verified Insurance, Register Patient, Collect Copays and Trained New Employees.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Followed document protocols to safeguard confidentiality of patient records.
Admitting Rep
Lakewood Regional Hospital
05.1998 - 06.2005
- Verified Insurance, Register Patient, Handled Cash Payment, Customer Service, PBX, Unit
- Verified patient details and insurance coverage and collected co-pays.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Registered patients for labs, surgeries and radiology.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Secretary, Lead Admitting Rep
Manpower Temporary Agency
01.1993 - 01.1998
- Data Entry, Payroll, Phones, Filing, Handled Mail, Typing and Customer Service
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered multi-line phone system and greeted callers enthusiastically.
- Completed accurate daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Patient Care Coordinator
Santa Monica Hospital
01.1988 - 01.1993
- Review lab report, Xerox charts, Balanced Daily Cash Reports, Verified Insurance and
- Register Patient.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
Insurance Verification Specialist
Community Hospital Of Long Beach
Long Beach, CA
05.2021 - 12.2021
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with case managers to facilitate decision-making for patient admissions and insurance coverage.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Arts - Business Administration
Long Beach City College
Long Beach, CANo Degree - Dental Assisting
American Academy
06.1991
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA06.1982
Skills
- Determination Rendering
- Medical Terminology
- Eligibility Determinations
- Insurance Company Knowledge
- Customer Satisfaction
- Team Leadership
- Patient Registration
- Electronic Health Records Systems
- Diagnostic Codes
- Demographics Information
- Insurance Verification
- Outbound Calling
- Phone and Email Etiquette
- Appointment Confirmation
- Registration Processing
- Patient Contact
- Admitting Coordination
- Money Handling
- Patient Admission
- Multi-Line Telephone Systems
- Clerical and Filing Support
- Insurance Coordination
- Benefits Explanations
- Deductible Collection
- Patient Rights
- Punctual and Hardworking
Timeline
Insurance Verification Specialist
SCA
12.2021 - 01.2023
Insurance Verification Specialist
Community Hospital Of Long Beach
05.2021 - 12.2021
Patient Access Representative
Torrance Memorial Hospital
11.2005 - 07.2021
Admitting Rep
Lakewood Regional Hospital
05.1998 - 06.2005
Secretary, Lead Admitting Rep
Manpower Temporary Agency
01.1993 - 01.1998
Patient Care Coordinator
Santa Monica Hospital
01.1988 - 01.1993
Associate of Arts - Business Administration
Long Beach City College
No Degree - Dental Assisting
American Academy
High School Diploma -
Phineas Banning Senior High School