Jasmine Reid
New York,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Concierge/Front Desk Agent
Paul Hastings/Williams Lea
New York, NY
08.2023 - Current
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Front Desk Agent/Night Audit
Crystal Springs Resort
Hamburg, NJ
11.2022 - 08.2023
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Provided exceptional customer service to guests while ensuring safety protocols were met.
- Conducted regular audits of front desk operations to ensure compliance with established standards
Wheelchair Agent
Unifi
Atlanta, GA
01.2020 - 11.2022
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Communicated with gate agents to coordinate assistance boarding.
- Facilitated smooth loading and unloading of passengers by helping with individual and group issues.
Server/Host
Carolina Ale House
Augusta, GA
09.2017 - 12.2020
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Campus Magnet Highschool
Queens, NY06-2013
Associate of Science - Psychology
Sussex County Community College
Newton, NJSkills
- Outstanding customer service
- Ability to lift up-to 50 lbs
- Guest Relations
- Cash Handling
- Hospitality
- Strong Work Ethic
- Upselling proficiency
- Multi-Task Management
- Microsoft Office expertise
- Concierge services
Timeline
Concierge/Front Desk Agent
Paul Hastings/Williams Lea
08.2023 - Current
Front Desk Agent/Night Audit
Crystal Springs Resort
11.2022 - 08.2023
Wheelchair Agent
Unifi
01.2020 - 11.2022
Server/Host
Carolina Ale House
09.2017 - 12.2020
High School Diploma -
Campus Magnet Highschool
Associate of Science - Psychology
Sussex County Community College