JASMINE RETTIG
Goodwill
Westpoint,NY
1
Language
12
years of professional experience
Experienced with eligibility determination, problem solving, case documentation and good communication. Background in case management and customer service.
Work History
Eligibility Specialist
1 Year 6 Months- Assessed client eligibility for various programs, ensuring compliance with regulatory requirements.
- Conducted interviews to gather necessary documentation and information from applicants.
- Resolved inquiries regarding program benefits and application processes for clients.
- Maintained accurate records of client interactions and eligibility determinations in database systems.
ATM Services Specialist (Dispute/Claim Resolution)
1 Year- Processed Debit MasterCard or ATM Pin, Signature or Unauthorized Claims.
- Processed Debit MasterCard, ATM Pin, Signature, and Unauthorized claims efficiently to ensure timely resolutions.
- Collected and documented surveillance evidence for claims analysis
- Interviewed and obtained statements from customers, witnesses, and other individuals
- Located and obtained records related to the customers, Merchants or authorities.
- Documented detailed comments to support claim decisions for internal review, legal proceedings, and other stakeholders.
- Collaborated with department and branch employees, as well as customers, to exchange information and resolve claim issues effectively.
- Followed current regulations, policies, and procedures during the claim resolution process.
- Followed up with customers on a regular basis.
- Met daily deadlines for expiring claims.
- Worked with customers' personal and sensitive information
- Make Decisions on routine issues in accordance with the ATM operating procedures.
- Worked with various computer programs/software and other office machinery.
Investigator II
1 Year- Conducted forensic assessment of reports of abuse/neglect of children for determination of child neglect
- Determined if there was a threat to the safety of the child that included seek emergency protective services, placed children in substitute care if needed.
- Assessed the child safety and took the necessary and appropriate actions to protect the child. At times
- Interviewed alleged victims, family members, caregivers, and reporting individuals to gather comprehensive information for investigations.
- Evaluated child safety and implemented protective measures.
- Sought input from family members and other individuals to gather insights for the investigation.
- Documented all relevant and appropriate information gathered during the investigation and completed all required forms.
- Documented relevant findings and completed required forms to ensure thorough record-keeping and compliance with investigation protocols.
- Gathered family and kinship information to facilitate appropriate placements for children in DFPS when necessary.
- Developed and maintained effective working relationship with law enforcement officials, judicial officials, legal
- Worked under constant deadlines that required prioritizing tasks and the ability to work flexible hours.
- Maintained objectivity and empathy for families living in stressful and crisis situations.
- Participated in trainings, meetings, and staffing sessions to enhance knowledge and skills.
- Worked and demonstrated appropriate respect for cultural diversity and competency among coworkers and all effective verbal and written communications
- Operated personal computer to document all findings
- Traveled and attended child safety visits in the home , school or other relevant places to the case
- Visited homes, schools, and other pertinent locations to assess child safety in the case.
Education
Bachelor's - Criminal Justice/ Minor in Spanish
Skills
Client assessment and analysis
Risk Management
Case Documentation
Client Record Management
Data management
Data Analysis
Report Writing
Negotiation and mediation skills
Bilingual
Extremely organized
Self-motivated
Dependable
Punctual
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Specialist
Goodwill
09.2020 - 03.2022Read More
ATM Services Specialist (Dispute/Claim Resolution)
National Bank of Texas/ First Convivience Bank
06.2011 - 06.2012Read More
Investigator II
Child Protective Services
06.2010 - 06.2011Read More
Sam Houston State University
Bachelor's from Criminal Justice/ Minor in Spanish
Read More