Martha Regalado
Peoria,AZ
Summary
Detail-oriented Eligibility Specialist with extensive experience in case processing and documentation review. Proven ability to analyze financial information and ensure compliance, contributing to efficient service delivery and client satisfaction.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist
Az State Department of Economic Security
Phoenix, AZ
04.2018 - Current
- Collaborated with clients to collect documentation and information essential for eligibility determination.
- Processed cases through agency software, ensuring accurate and timely eligibility assessments.
- Participated in team meetings to improve service delivery strategies.
- Reviewed applications to verify eligibility, ensuring compliance with regulatory requirements.
- Reviewed applications to verify client information and resolve discrepancies.
- Analyzed financial information provided by applicants to verify income levels.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
Administrative Assist/HR Laision/Fleet Stewart
Department of Child Safety
Phoenix, AZ
06.2017 - 04.2018
- Managed employee onboarding processes to ensure compliance with agency standards.
- Acted as HR Liaison for the building and managed report action forms.
- Posting lateral job announcements
- Conducted employee onboarding, including new hire orientations and paperwork completion.
- Managing state cars for the building
- Fleet monthly reports
- Managed ordering of office supplies to maintain adequate inventory levels.
Human Resources Admin. Assistant
Banner Health
Sun City, AZ
04.2010 - 03.2017
- Maintained employee records in HR management systems, ensuring easy access for HR team and compliance.
- Responded to employee inquiries regarding policies and benefits promptly.
- Created and organized employee personnel files, securing sensitive data and enhancing data retrieval efficiency.
- Updated employee database with changes in job title, salary information, and contact details to reflect accurate employee status.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Reviewed resumes submitted by applicants for open positions.
Education
High School Diploma -
Dysart High School
Peoria, AZ05-1985
Glendale Community College
GlendaleSkills
- Eligibility determination
- Case processing
- Compliance assessment
- Documentation review
- Financial analysis
- Client relationship management
- Interviewing
- Interviewing techniques
- Administrative skills
- Attention to detail
- Word processing
Languages
Spanish
Limited
Timeline
Eligibility Specialist
Az State Department of Economic Security
04.2018 - Current
Administrative Assist/HR Laision/Fleet Stewart
Department of Child Safety
06.2017 - 04.2018
Human Resources Admin. Assistant
Banner Health
04.2010 - 03.2017
High School Diploma -
Dysart High School
Glendale Community College