Ayanna Deer
Hinesville,GA
Summary
Dedicated individual with strong customer service skills in public assistance programs. Resolves inquiries efficiently and maintains comprehensive documentation of client interactions. Focused on delivering exceptional support while fostering positive relationships within the team.
Developed skills in client-focused environment, excelling in regulatory compliance and case management. Looking to transition into new field, leveraging strong analytical and interpersonal skills. Capable of adapting to various roles and contributing effectively in dynamic settings.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Department of Human Services
Hinesville, GA
05.2025 - Current
- Assessed client eligibility for various assistance programs based on established guidelines.
- Conducted thorough interviews to gather necessary information from applicants.
- Maintained accurate records and documentation of eligibility determinations and client interactions.
- Collaborated with team members to streamline application processes and improve service delivery.
- Researched policy updates to ensure compliance with state and federal regulations.
- Provided guidance to clients regarding program requirements and available resources.
- Utilized case management software to track applications and monitor case status efficiently.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Facilitated smooth transitions between program stages by coordinating closely with internal departments and external partners as needed.
- Reduced case backlog by implementing efficient prioritization strategies for case processing.
- Coordinated with other social service agencies to ensure comprehensive support for clients, leading to improved outcomes.
Customer Service Associate
Department of Public Health and Social Services
Brunswick, GA
01.2025 - 05.2025
- Provided accurate information on public health programs to clients and community members.
- Resolved customer inquiries and concerns through effective communication and problem-solving skills.
- Maintained up-to-date knowledge of departmental policies and procedures to support client needs.
- Documented interactions and case notes in electronic systems for accurate record-keeping.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Patient Access Representative
Liberty Regional Medical Center
Hinesville, GA
10.2023 - 01.2025
- Managed insurance verification and eligibility checks to ensure accurate billing.
- Trained new staff on patient access protocols and system navigation.
- Assisted in resolving patient complaints to maintain high satisfaction levels.
- Utilized electronic health record systems for accurate data entry and retrieval of patient information.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Handled medical billing and coding within the emergency room and outpatient.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Verified patient insurance eligibility and entered patient information into system.
Education
High School Diploma -
Liberty County High School
Hinesville, GA05.2021
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Interviewing
- Verbal communication
- Documentation and reporting
- Public assistance
- Application review
- Appointment scheduling
- Documentation and paperwork
- Policy interpretation
- Medicaid
- Eligibility procedures
- Public assistance programs
- Problem-solving
- Eligibility determination
- Excellent communication
- Data compilation
- Team building
- Critical thinking
- Attention to detail
- Customer service
- Multitasking
- Problem-solving abilities
- Reliability
- Flexibility
Certification
- BLS certified
Timeline
Eligibility Specialist
Department of Human Services
05.2025 - Current
Customer Service Associate
Department of Public Health and Social Services
01.2025 - 05.2025
Patient Access Representative
Liberty Regional Medical Center
10.2023 - 01.2025
High School Diploma -
Liberty County High School