Courtneay Davis
Lafayette,IN
Summary
Dynamic Eligibility Specialist with a proven track record at Maximus, skilled in effective communication and eligibility determination. Adept at streamlining processes and enhancing client understanding of public assistance programs. Committed to delivering exceptional service while maintaining compliance and confidentiality, ensuring clients receive the support they need efficiently.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
Maximus
West Lafayette, IN
04.2024 - 03.2025
- Assessed eligibility for various programs, ensuring compliance with federal and state regulations.
- Reviewed applications and documentation to determine client qualifications for services efficiently.
- Communicated eligibility decisions clearly to clients, enhancing understanding of program requirements.
- Collaborated with cross-functional teams to streamline application processing procedures and improve service delivery.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Caregiver
Comfort Keepers Home Care
Lafayette, IN
04.2021 - 04.2024
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored client health metrics, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and healthcare providers.
- Provided companionship and emotional support, enhancing overall well-being for clients.
- Maintained cleanliness and organization within client homes to promote a healthy environment.
- Coordinated transportation for clients to medical appointments and social activities effectively.
- Implemented safety measures to prevent accidents, ensuring compliance with care standards.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assistant General Manager
Red Roof Inn Hotel
Lafayette, IN
03.2015 - 12.2017
- Assessed eligibility for various programs, ensuring compliance with federal and state regulations.
- Reviewed applications and documentation to determine client qualifications for services efficiently.
- Communicated eligibility decisions clearly to clients, enhancing understanding of program requirements.
- Collaborated with cross-functional teams to streamline application processing procedures and improve service delivery.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Shift Manager
Kentucky Fried Chicken
Lafayette, IN
08.2019 - 02.2021
- Supervised daily operations to ensure adherence to quality standards and safety protocols.
- Trained and mentored new team members on effective customer service techniques.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Implemented workflow improvements, enhancing team productivity during peak hours.
- Resolved customer complaints swiftly, improving overall guest satisfaction ratings.
- Ensured compliance with health regulations, maintaining a clean and safe working environment.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Successfully drove new product lines to increase annual profits by Number%.
Medical Assistant Intern
Lafayette Pain Care
Lafayette, IN
12.2017 - 03.2018
- Assisted in patient intake procedures and documentation, ensuring accurate information collection.
- Supported healthcare providers during patient examinations, facilitating efficient workflow.
- Managed appointment scheduling, reducing wait times and improving patient experience.
- Maintained cleanliness and organization of medical equipment and examination rooms.
- Conducted preliminary medical assessments, documenting vital signs and health histories accurately.
- Collaborated with team members to streamline patient care processes and enhance service delivery.
- Educated patients on treatment protocols and follow-up care instructions effectively.
- Utilized electronic health record systems to update patient information promptly and securely.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Education
Certificate of Technical Studies - Medical Assistant
Ross Medical Education Center
Lafayette, IN03-2018
High School Diploma -
Apostlic Faith Christian Academy
Lafayette, IN05-2007
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Verbal communication
- Public assistance
- Appointment scheduling
- Documentation and paperwork
- Knowledgeable in software
- Resource information
- Medicaid
- Eligibility procedures
- Income verification
- Public assistance programs
- Confidentiality
- Problem-solving
- Eligibility determination
- Excellent communication
- Attention to detail
- Customer service
- Multitasking
- Reliability
- Flexibility
- Active listening
Timeline
Eligibility Specialist
Maximus
04.2024 - 03.2025
Caregiver
Comfort Keepers Home Care
04.2021 - 04.2024
Shift Manager
Kentucky Fried Chicken
08.2019 - 02.2021
Medical Assistant Intern
Lafayette Pain Care
12.2017 - 03.2018
Assistant General Manager
Red Roof Inn Hotel
03.2015 - 12.2017
Certificate of Technical Studies - Medical Assistant
Ross Medical Education Center
High School Diploma -
Apostlic Faith Christian Academy