Jasmine Richardson
York,AL
Summary
Dependable, hardworking, and enthusiastic professional with four years of combined customer service and technical experience. Proven team player and emerging leader with strong interpersonal communication skills, a positive attitude, and a demonstrated ability to work collaboratively with diverse individuals. Highly organized and detail-oriented, with a track record of effectively managing multiple priorities and delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Strategy Analyst Intern
Blue Cross Blue Shield of Alabama
Birmingham, AL
05.2025 - 12.2025
- Conducted financial trend analysis across provider data to identify cost-saving opportunities and improve service delivery alignment.
- Collaborated with cross-functional teams to evaluate the customer experience journey, helping to propose digital service enhancements for member self-service tools.
- Partnered with member services teams to track and improve KPIs related to customer engagement and retention.
- Gained hands-on experience in data-informed decision-making and customer-focused solution development.
Customer Experience Associate
T.J. Maxx
Tuscaloosa, AL
05.2021 - 05.2025
- Delivered prompt, friendly service while managing high-volume transactions with accuracy and accountability.
- Handled cash, card, and check transactions while ensuring drawer balances and loss prevention compliance.
- Resolved customer concerns, processed returns/exchanges, and educated shoppers on store credit options and reward programs.
Student Assistant
UA Early College
Tuscaloosa, AL
01.2021 - 08.2022
- Supported program operations and communication for high school students enrolled in college courses.
- Assisted with data entry, email correspondence, and administrative tasks to support student success.
- Provided customer service to students and families via phone and email, answering questions and troubleshooting access or enrollment issues.
- Worked closely with staff to maintain an organized and professional office environment.
Education
Bachelor of Science - Business Administration And Management
The University of Alabama
Tuscaloosa, AL05-2024
Skills
- Excellent customer service and effective communication
- Ability to work in fast-paced environments
- Cash handling and payment processing
- Time Management
- Attention to detail
- Customer Relationship Building
- Microsoft Office Suite
Timeline
Strategy Analyst Intern
Blue Cross Blue Shield of Alabama
05.2025 - 12.2025
Customer Experience Associate
T.J. Maxx
05.2021 - 05.2025
Student Assistant
UA Early College
01.2021 - 08.2022
Bachelor of Science - Business Administration And Management
The University of Alabama
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