Jasmine Rivera
Immokalee,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. My passion for learning drives me to embrace the challenges and opportunities of the workplace. With robust analytical skills and a knack for thinking creatively, I have crafted innovative solutions to intricate issues.
Overview
11
11
years of professional experience
Work History
Quality Control Specialist
Arthrex
11.2016 - 08.2024
- Inspect medical devices or tools
- Package suture in support cards using a variety of winding techniques
- Performs pouch loading, pouch sealing, supplemental label application, pouch labeling and folding carton labeling
- Place into an inner and outer pouch or blister to be sealed
- Perform dimensional checks on the product where necessary
- Ability to understand MQ1 software and apply to the job at hand
- Complete batch records with any required information from the processes
- Assist suture engineering technicians and engineering as directed in tasks needed to be executed to start new manufacturing codes
Administrative Assistant
Brown and Brown Insurance
01.2015 - 09.2015
- Organizational and customer relation skills to ensure a fluid and enjoyable customer experience
- Adept at assisting customers and responding to queries
- Managing customer’s accounts and customer’s information while processing orders and transactions
- Make proper changes or open new policies per customers request
- Receive and send out faxes for documents pertaining to the insurance policy
Customer Service Representative
Lynx Services, LLC
09.2013 - 12.2014
- Assisted customers in filing claims for their home/auto/property insurance coverage
- Get customers in touch with their adjusters after receiving all needed information
- Confidentially record all customer’s information regarding claims, payments, etc
- Keep customers informed with information on the process and waiting period of each claim
Education
High School -
Island Coast High School
Cape Coral, FL01.2013
Skills
- Excellent organization
- Time management
- Prioritization
- Computer literacy
- Technical literacy
- Microsoft Office proficiency
- Strong written communication
- Strong oral communication
- Internal Audits
- Quality Training
- Ability to interact with external contacts
- Teamwork
- Leadership
- Detail oriented
- Problem-solving
- Creativity
Timeline
Quality Control Specialist
Arthrex
11.2016 - 08.2024
Administrative Assistant
Brown and Brown Insurance
01.2015 - 09.2015
Customer Service Representative
Lynx Services, LLC
09.2013 - 12.2014
High School -
Island Coast High School