Jasmine Julie Rivera
Hershey,PA
Summary
Dynamic hospitality professional with extensive experience at Horst Realty and Springwood Hospitality. Proven track record in delivering exceptional customer service and resolving guest issues, enhancing guest satisfaction. Skilled in cash handling and time management, fostering teamwork and mentoring staff to elevate service standards. Committed to maintaining quality and safety in all operations.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Horst Realty
Hershey, PA
02.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Executive Housekeeping Manager
Springwood Hospitality
Hershey, PA
04.2019 - 08.2021
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Education
Cosmetology
Empire Beauty School
Harrisburg, PA10-2025
GED -
Tri-county
Harrisburg, PA04-2022
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Hospitality services
Accomplishments
Received a certificate for participating in a Hair design competition,
Received an award for the 90/90 club. Having a 90 percent in attendance amd a 90 percent in my grades.
Timeline
Front Desk Agent
Horst Realty
02.2022 - Current
Executive Housekeeping Manager
Springwood Hospitality
04.2019 - 08.2021
Cosmetology
Empire Beauty School
GED -
Tri-county