Jasmine Roach
Chattanooga,TN
Summary
To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills. Seeking an entry-level position to begin my career in a high level professional environment. Im a highly organized and hard working individual looking for a responsible position to gain practical experience.
Overview
4
4
years of professional experience
Work History
Janitor
SSC Services for Education
Chattanooga, TN
11.2021 - Current
- Maintained clean and comfortable environments in School buildings by vacuuming, cleaning windows and dusting, Mopping, Cleaning bathrooms and Classroom
- Kept building spaces premises clean inside and outside.
Manager
Subway
Chattanooga, TN
09.2019 - 08.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Recorded inventory sales into organization's weekly income report.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Answering phone calls
Housekeeper
Park Ridge Hospital
Chattanooga, TN
05.2020 - 10.2020
- Worked on cleaning team to service hospitals.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Answering phone calls from supervisor when a room needs to be cleaned
Barista
Starbucks/ Manhattan Capital,
Chattanooga, TN
10.2018 - 04.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Answered phone calls
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Barista
Sodexo
Chattanooga, TN
02.2016 - 03.2017
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Controlled line and crowd with quick, efficient service.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prioritized drink requests while managing interruptions.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
North New Summit
Jackson, MS12.2012
Skills
- Multitasking and Prioritization
- Team player
- Basic principles for providing customer service
- Basic computer skills
- Customer orientated
- Time management
- Communicating effectively
- Decision Making
Timeline
Janitor
SSC Services for Education
11.2021 - Current
Housekeeper
Park Ridge Hospital
05.2020 - 10.2020
Manager
Subway
09.2019 - 08.2021
Barista
Starbucks/ Manhattan Capital,
10.2018 - 04.2019
Barista
Sodexo
02.2016 - 03.2017
High School Diploma -
North New Summit