Jasmine Robinson
Lafayette,LA
Summary
Dynamic Shift Manager with a proven track record at RaceTrac, excelling in customer service and conflict resolution. Expert in cash handling and employee training, I implemented process improvements that enhanced service speed during peak hours, achieving high customer satisfaction and fostering a positive team environment.
Overview
2021
2021
years of professional experience
Work History
Shift Manager
RaceTrac
- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels, reducing stock discrepancies through regular audits.
- Implemented process improvements that enhanced service speed during peak hours.
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Front Office Cashier
SuperOne
Carencro, LA
2021 - 2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring all funds accounted for at shift end.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Handled returns and exchanges according to company policies, resolving issues promptly.
- Implemented promotional activities, effectively communicating offers to customers during transactions.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels at front counter, alerting management of restocking needs in a timely manner.
- Promoted a welcoming atmosphere through professional communication and attentive interpersonal skills.
- Assisted in reducing discrepancies by performing accurate daily cash reconciliations.
- Coordinated effectively with other departments, ensuring timely communication about guest needs or issues that arose during shifts.
- Conducted regular audits of cash drawer, ensuring consistency and compliance with company standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Restaurant Shift Manager
Burger King
Carencro, LA
01.2016 - 01.2021
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new team members on restaurant policies and procedures.
- Implemented inventory control measures to minimize waste and reduce costs.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Checked and monitored inventory levels to reorder items.
- Communicated with health inspectors during inspections and resolved issues found.
- Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
Education
High School Diploma -
Comeaux High
Lafayette 05.2014
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Handling customer complaints
- Delegating work
- Mentoring and coaching
- Verbal and written communication
- Critical thinking
- Conflict resolution
Timeline
Restaurant Shift Manager
Burger King
01.2016 - 01.2021
Shift Manager
RaceTrac
Front Office Cashier
SuperOne
2021 - 2022
High School Diploma -
Comeaux High