Jasmine Rosby
Baton Rouge,LA
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
3
3
years of professional experience
Work History
Crew Chief-Expo-Server-Hostess
IHOP
07.2021 - 12.2024
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
Education
Psychology
Southern University And A&M College
Baton Rouge, LASkills
- Customer service & engagement
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Dependable and cooperative
- Problem-solving
- Point-of-sale system
- Willingness to learn
- Valid Driver's license
- Crew leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Crew Chief-Expo-Server-Hostess
IHOP
07.2021 - 12.2024
Psychology
Southern University And A&M College