Jasmine Rubalcava
El Paso,TX
Summary
I am highly-motivated with a desire to reach my goals and make a difference. I'm a well organized and responsible student who is ready to be able to apply my years of education in the education field.
Overview
6
6
years of professional experience
Work History
Social Media Content Moderator
Teleperformance
El Paso, TX
04.2021 - Current
- Evaluated user reports of inappropriate content or behavior on the platform.
- Reviewed moderation decisions made by other moderators.
- Documented all moderation activities accurately and consistently.
Customer Service Representative
Conduent
El Paso, TX
06.2018 - 04.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Science - Education
The University of Texas At El Paso
El Paso, TX05-2023
Associate of Arts - Business Administration
El Paso Community College
El Paso, TX05-2020
Bachelor of Science - Education
The University of Texas At El Paso
El Paso, TXSkills
- Collaboration
- Time Management
- Active Listening
- Problem-Solving
Accomplishments
- Deans List at UTEP for the past 3 semesters
- 3.83 GPA
Timeline
Social Media Content Moderator
Teleperformance
04.2021 - Current
Customer Service Representative
Conduent
06.2018 - 04.2021
Associate of Science - Education
The University of Texas At El Paso
Associate of Arts - Business Administration
El Paso Community College
Bachelor of Science - Education
The University of Texas At El Paso