Jasmine Runnels
Beaumont
Summary
Healthcare professional with comprehensive experience in provider services. Adept at managing provider relations and facilitating seamless communication within healthcare networks. Renowned for fostering team collaboration and adapting to evolving operational needs, along with strong conflict resolution and organizational skills that employers value.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Provider Services Representative
United Health Group
08.2024 - Current
- Provided medical benefits and verified insurance eligibility
- Researched network status.
- Researched and relayed claim information and sent adjustments.
- Researched, reviewed, and uploaded documents.
- Complied with company policies including HIPPA/PHI.
Patient Advocate
Carecentrix
07.2023 - 07.2024
- Verified benefits to determine eligibility.
- Asked appropriate questions and listened actively to identify questions or issues while documenting required information in the system.
- Reviewed and researched incoming healthcare claims from members and providers using multiple systems.
- Drove business through performance goals, excellent empathy, and superior customer relationship-building skills.
Member Relations Representative
Matrix Medical Network
07.2021 - 07.2023
- Performed outbound calls to health plan members to schedule in-home and Telehealth assessments.
- Met personal/customer service team targets and call-handling quotas.
- Educated members on the benefits of health risk assessments and overcame objections.
- Handled customer complaints while providing appropriate solutions and alternatives.
- Verified member information using multiple systems.
Education
Associate of Applied Science - Health Information Technology
Lamar Institute of Technology
Beaumont, TX12.2025
High School Diploma -
West Brook Sr. High School
Beaumont, TX06.2011
Skills
- Insurance Verification
- Medical Records
- Effective Problem-Solving and Conflict Resolution
- Research
- Medical Coding and Terminology
- Quality assurance
- Health Information
- Critical Thinking
Certification
HIPAA Training for Allied Health 04/2025
Timeline
Provider Services Representative
United Health Group
08.2024 - Current
Patient Advocate
Carecentrix
07.2023 - 07.2024
Member Relations Representative
Matrix Medical Network
07.2021 - 07.2023
Associate of Applied Science - Health Information Technology
Lamar Institute of Technology
High School Diploma -
West Brook Sr. High School