Jasmine Sanders
Queens,NY
Summary
Seasoned Station Supervisor with solid experience in overseeing daily operations, staff management, and customer service. Possess strong leadership skills that ensure efficient operation of the station while maintaining high safety standards. Skilled at problem-solving and conflict resolution. Successful track record in improving operational efficiency and promoting a team-oriented environment.
Confident leader and team supervisor with background in materials movement. Reliable in enforcing strong safety measures and expertly allocating assignments to meet demand. Detail-oriented in inspecting for defects, operational problems and quality issues.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Station Supervisor
New York City Transit Authority
Brooklyn, NY
01.2016 - 09.2025
- Coordinated daily operations of transit stations for optimal service delivery.
- Supervised staff to ensure adherence to safety regulations and procedures.
- Managed scheduling and staffing to maintain efficient station operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Conducted regular inspections of transit facilities for maintenance needs.
- Resolved passenger inquiries and complaints promptly and effectively.
- Trained new employees on operational protocols and customer service standards.
- Investigated customer complaints promptly and took corrective action as needed.
- Resolved conflicts between staff members in an effective manner.
- Instructed employees on proper safety procedures and ensured compliance with all applicable rules and regulations.
- Ensured that all equipment was functioning properly at all times by performing routine inspections and preventive maintenance tasks.
- Evaluated employee performance regularly using feedback from staff members as well as customers.
- Investigated accidents and incidents at the station and developed corrective action plans for future prevention.
- Provided support during emergencies by coordinating resources and personnel to address the situation quickly and efficiently.
Station cleaner
New York City Transit Authority
Brooklyn, NY
05.2012 - 01.2016
- Maintained cleanliness and sanitation of transit facilities and public areas.
- Operated cleaning equipment to ensure thorough surface disinfection.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Followed established schedules to perform routine deep cleaning tasks effectively.
- Collected trash from floors within hallways, bathrooms and work areas.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls to remove scuff marks or stains.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Followed company uniform, performance and security policies with every job.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Notified managers of repair needs or additions to building operating systems.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Education
Aquinas High School
Bronx, NYSkills
- Operational coordination
- Safety compliance
- Staff scheduling
- Customer resolution
Timeline
Station Supervisor
New York City Transit Authority
01.2016 - 09.2025
Station cleaner
New York City Transit Authority
05.2012 - 01.2016
Aquinas High School