Jasmine Seabrook
McDonough,GA
Summary
Motivated individual with well-developed skills resulting from career spanning many years working in the automotive industry. Decisive multi-tasker with drive to take on new opportunities with great organization. Ready and willing to pitch in and perform above expectations.
Overview
6
6
years of professional experience
Work History
Service Advisor
McDonough Nissan
McDonough , GA
01.2024 - 06.2024
- Tracked customer requests, comments, problems, issues and resolutions using systems, Reynolds & Reynolds and X-Time.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- KPI (Surveys always 983) and higher for customer satisfaction
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
Certified Sales Representative
Bellamy Strickland Chevrolet Buick GMC
McDonough, GA
10.2020 - 12.2023
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Worked to build relationships with customers and built potential for additional sales.
- Expertise with CRM's such as ELead/CDK, Reynolds & Reynolds, X-Time, Dealer FX
Internet Sales Manager
Toyota South Atlanta
Morrow, GA
05.2018 - 10.2020
- Generated new business with marketing initiatives and strategic plans.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Overcame objections using friendly, persuasive strategies.
- Negotiated prices, terms of sales and service agreements.
- Prepared and deliver customer sales quotes.
- Maintained updated records in CRM to meet requirements of sales team
- Responded to internet inquiries and phone calls in timely matter.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coached, developed and motivated team to achieve revenue goals.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Designed promotional campaigns using email marketing automation tools.
Education
BBA - Business Administration And Management
University of West Georgia
true05-2026
High School Diploma -
Stockbridge High School
Stockbridge, GA05.2013
Skills
- Customer Service
- Sales and Marketing
- Computer Proficiency and Microsoft Office
- Contract Negotiation
- Excellent Written and Verbal Communication
- CRM Software
- Data Entry
- Call Center Operations
- Sales expertise
- Scheduling
- Time Management
- Multi-Line Phone Systems
References
References available upon request.
Timeline
Service Advisor
McDonough Nissan
01.2024 - 06.2024
Certified Sales Representative
Bellamy Strickland Chevrolet Buick GMC
10.2020 - 12.2023
Internet Sales Manager
Toyota South Atlanta
05.2018 - 10.2020
BBA - Business Administration And Management
University of West Georgia
High School Diploma -
Stockbridge High School
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