Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Shayne

15208 NE Lucia Falls Rd

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Massage Therapist

Langham Pasadena Hotel
06.2023 - 04.2025
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Customer Service Representative, Team Trainer

Whole Foods
05.2018 - 04.2023
  • Blended business's goals, mission, and values with learning development initiatives to deliver training to team members
  • Maintained strong knowledge of position by participating in workshops, monthly meetings, and online education classes
  • Led routine meetings to share new policies, gather feedback and improve team cohesion
  • Helped team members understand and follow leadership orders to support business success
  • Reported to and communicated with leadership on the oversight of team members to guide intentions and address problems

Massage Therapist

Massage Envy
09.2015 - 04.2022
  • Provided first-rate massage services customized to client needs to build a prolific repeat and referral business base with a fully booked schedule
  • Performed 33-35 hours of massage/week with consecutive 50, 80 and 110 minute quality massage sessions
  • Increased sales considerably and managed a continual and growing large clientele base
  • Maintained complete knowledge of and complied with all department policies, procedures and standards
  • Received award and recognition as one of the most requested therapists, prominent reviews written on Yelp and promoted to highest level of pay after 1 year

Education

Pasadena High School
Pasadena, CA
09-2004

Skills

  • Effective communication
  • Conflict resolution
  • Critical thinking
  • Problem-solving
  • Persuasion

Timeline

Massage Therapist

Langham Pasadena Hotel
06.2023 - 04.2025

Customer Service Representative, Team Trainer

Whole Foods
05.2018 - 04.2023

Massage Therapist

Massage Envy
09.2015 - 04.2022

Pasadena High School

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