Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Shockley

Kansas City,MO

Summary

Results-driven sales representative with strong customer relationship management skills. Expertise in executing targeted sales strategies and enhancing product visibility. Committed to driving customer satisfaction and streamlining sales processes.

Overview

8
8
years of professional experience

Work History

Sales Representative

TTEC
Remote
12.2023 - 01.2026
  • Nurtured and managed client relationships, prioritizing customer satisfaction and loyalty.
  • Executed targeted sales strategies to enhance product visibility and market reach.
  • Conducted in-depth product demonstrations to effectively communicate value propositions.
  • Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
  • Cultivated strong relationships with clients to enhance retention and loyalty.
  • Delivered tailored product presentations to meet diverse customer needs.

Customer Service Representative

GEICO
Lenexa, KS
01.2018 - 12.2023
  • Resolved customer inquiries efficiently to enhance overall satisfaction and loyalty.
  • Utilized CRM software to track interactions and manage customer accounts effectively.
  • Assessed team dynamics and developed initiatives to streamline workflows, resulting in improved service request handling.
  • Trained new representatives on company policies and procedures, fostering a knowledgeable workforce.

Education

Associate of Arts - Criminal Science

Kansas City Kansas Community College
Kansas City, KS
05.2028

Skills

  • Customer service
  • Client engagement
  • Customer engagement strategies
  • Interpersonal communication skills
  • Sales proficiency

Timeline

Sales Representative

TTEC
12.2023 - 01.2026

Customer Service Representative

GEICO
01.2018 - 12.2023

Associate of Arts - Criminal Science

Kansas City Kansas Community College