Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Shultz

New Albany,IN

Summary

Dynamic Account Manager with a proven track record at Allied Universal Security Services, excelling in client relations and team collaboration. Enhanced client satisfaction through strategic account planning and improved team productivity by implementing best practices. Skilled in customer service and adept at fostering strong relationships, ensuring optimal service delivery.

Overview

12
12
years of professional experience

Work History

Account Manager

Allied Universal Security Services
Louisville, KY
01.2021 - Current
  • Built and nurtured strong client relationships through regular communication and personalized service.
  • Facilitated cross-functional collaboration among teams to streamline service delivery and improve client satisfaction.
  • Created comprehensive account plans outlining goals, strategies, and key performance indicators.
  • Improved overall team productivity by implementing best practices in organization and time management.

Internet Technician

Spectrum
Louisville, KY
02.2018 - 01.2021
  • Configured and installed network equipment, ensuring optimal performance and reliability for clients.
  • Conducted routine system maintenance to identify and resolve potential issues before they impacted service.
  • Provided technical support to customers, addressing inquiries and troubleshooting connectivity problems effectively.
  • Documented network configurations and changes to maintain accurate records for future reference.

Shift Leader

Wendys Restaurant
Louisville, KY
05.2014 - 02.2018
  • Supervised team of employees during shifts, ensuring operational efficiency and adherence to company standards.
  • Implemented effective training programs for new hires, enhancing team performance and service delivery.
  • Monitored inventory levels and coordinated with suppliers to ensure adequate stock availability.
  • Facilitated effective communication among team members to promote collaboration and a positive work environment.

Education

Associate of Arts -

Jefferson Community And Technical College
Louisville, KY
05-2020

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

Allied Universal Security Services
01.2021 - Current

Internet Technician

Spectrum
02.2018 - 01.2021

Shift Leader

Wendys Restaurant
05.2014 - 02.2018

Associate of Arts -

Jefferson Community And Technical College