Jasmine Silva
Chino Hills,CA
Summary
Call Center Representative with 9+ years of experience in dynamic customer service environments, excelling in sales and relationship-building. Demonstrates exceptional communication and confidentiality skills, honed through diverse roles including Executive Assistance and Bartending, ensuring client satisfaction and repeat business. Passionate about leveraging adaptability and attention to detail to enhance team performance and drive results.
Overview
10
10
years of professional experience
Work History
Bartender
Freelance
08.2021 - Current
- Leveraged excellent verbal communication skills to exceed sales targets by providing personalized services
- Fostered strong relationships with guests through consistent high-quality service ensuring repeat business
- Trained over ten bartenders on best practices for top sales performance under high pressure conditions
Executive Assistant
Solomon Rodgers
08.2024 - 12.2024
- Managed executive calendars, scheduling meetings, appointments, and phone calls.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Answered high volume of phone calls and email inquiries.
- Streamlined executive communication by managing emails, phone calls, and Faxes.
- Organized mail both incoming and outgoing correspondence, email and faxes.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Simplified operations and prioritized tasks, allowing senior staff to increase productivity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened personal and business calls and directed to appropriate party.
To Go Specialist
BJ'S Restaurant & Brewhouse
05.2019 - 03.2020
- Provide exceptional service that ensures customer satisfaction and repeat patronage
- Maintain accurate and timely order processing to enhance kitchen efficiency and dining experience quality
Sales Representative for Cell Service
Sprint
10.2018 - 02.2019
- Consult with customers to identify and fulfill their mobile communication needs, leading to the consistent achievement of sales targets
- Implement effective sales strategies to enhance customer satisfaction and retention
Bank Teller
Citibank
05.2017 - 09.2018
- Execute precise cash handling, including counting, verification of authenticity, and maintaining accurate balance records
- Uphold stringent confidentiality and meticulous attention to detail in managing personal information and account transactions
Associate
IN-N-OUT BURGER
05.2015 - 09.2018
- Efficiently master new tasks and thrive in high-velocity settings, ensuring operational excellence and customer satisfaction
- Foster an engaging, collaborative atmosphere, promoting positive interactions among team members and with clientele
Education
Design - Architecture
Citrus College
Highschool -
Charter Oak Highschool
Skills
- Spanish
- Professional Customer Service Skills
- Microsoft Outlook, Word, and Excel
- Professional Call Handler
- A1 System
- Punctual and Reliable
- Typing Speed: 40wpm
- Familiar with Legal and Worker's Compensation Vernacular
Timeline
Executive Assistant
Solomon Rodgers
08.2024 - 12.2024
Bartender
Freelance
08.2021 - Current
To Go Specialist
BJ'S Restaurant & Brewhouse
05.2019 - 03.2020
Sales Representative for Cell Service
Sprint
10.2018 - 02.2019
Bank Teller
Citibank
05.2017 - 09.2018
Associate
IN-N-OUT BURGER
05.2015 - 09.2018
Highschool -
Charter Oak Highschool
Design - Architecture
Citrus College