Jasmine Hoffecker
Corry,PA
Summary
Dynamic IT Consultant, enhancing client satisfaction through effective troubleshooting and strategic technology upgrades. Skilled in IT change management and business analysis, I excel in delivering impactful training sessions and reducing downtime, fostering a culture of proactive IT solutions and continuous improvement.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. As well as Bringing a positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
IS Support Specialist Intern
Eriez Magnetics
Erie Pa
06.2025 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Assisted in deployment of software updates to improve system functionality and user experience.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
IT Consultant
Freelance Service
Corry, PA
05.2023 - Current
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
CNA
HCF Management Inc.
Corry, PA
02.2019 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Bachelor - Information Technology Software Engineering
Colorado Technical University
Colorado Springs, CO02.2025
Skills
- Business analysis
- Project management
- Systems architecture analysis
- IT change management
- IT infrastructure
- IT risk management
- Data analytics
- Application development
- Software development
- Project lifecycle management
- Security planning
Timeline
IS Support Specialist Intern
Eriez Magnetics
06.2025 - Current
IT Consultant
Freelance Service
05.2023 - Current
CNA
HCF Management Inc.
02.2019 - Current
Bachelor - Information Technology Software Engineering
Colorado Technical University