Jasmine Smith
Southwest Airlines
4
years of professional experience
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Customer Service Agent
3 Years 4 Months- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Correctional Officer
1 Year- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Interviewed inmates to obtain information and evidence.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Supervised inmates during meals, recreation and other activities.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Prepared reports to document incidents and violations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Fast Food Team Leader
1 Year 2 Months- Collaborated with management in developing strategies to boost sales during slow periods, resulting in increased revenue.
- Trained newly hired employees on routine tasks and customer service.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Created schedules and made adjustments to align to guest traffic and business needs.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Coordinated schedules for team members, considering availability and business needs while maintaining optimal staffing levels.
Assistant Store Manager
2 Years 2 Months- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
High School Diploma
- Honor Roll [Freshmen and 2018-2019]
- [3.426] GPA
- Ranked in Top [502]% of class
- [JROTC AND Sports Medicine ] Member
Skills
Behavior Modification
First Aid Training
Relationship building and management
Emergency Management
Observation
Emergency Response
Records Maintenance
File Maintenance
Continuing education
Timeline
Customer Service Agent
Southwest Airlines
07.2023 - CurrentRead More
Correctional Officer
Texas Department Of Criminal Justice
07.2022 - 07.2023Read More
Fast Food Team Leader
Whataburger Restaurants L&c
06.2021 - 08.2022Read More
Assistant Store Manager
Famous Footwear
02.2020 - 04.2022Read More
Klein Cain High School
High School Diploma
Read More