Jasmine Smith
customer service representative
Temple,GA
Summary
Customer service oriented professional with healthcare industry and supervisory experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. I also have the ability to Maintains and safeguards patient privacy and confidentiality. Personable and dedicated Customer Service Representative with extensive experience in the Remote industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Waitress
Waffle House
Roswell, GA
06.2023 - 12.2023
- Developed positive relationships with regular customers through friendly conversation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Answered phone calls for reservations or takeout orders in professional manner.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Customer Service Representative
First Source Limited
Louisville, KY/Remote
09.2021 - 12.2022
- Improved customer service wait times to mitigate complaints. Managed to clear up to 80 incoming calls per shift.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Asked probing questions and offered solutions to resolve customer issues.
- Verified accuracy of customer data entered into the system.
- Strong verbal communication and listening skills
- Demonstrated written communication skills
- Demonstrated analytical skills
- Demonstrated problem solving skills
- Demonstrates excellent judgment and decision making skills
- Friendly and service-oriented
- Excellent organizational skills
- Highly thorough and dependable
- Possesses flexibility to work in a fast paced, dynamic environment
- Possesses strong technical aptitude
- Basic computer skills with ability to navigate multiple
- systems simultaneously.
- Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
Quality Documentation Specialist
Nuance Communications
Burlington , MA
07.2022 - 11.2022
- Distinguished between homonyms and recognized inconsistencies and mistakes in medical terms.
- Performed regular reviews of existing documents to detect errors or inconsistencies.
- Translated medical jargon and abbreviations into expanded forms to promote accuracy of patient and health care facility records.
- Transcribed dictation for variety of medical reports.
Certified Nursing Assistant (CNA)
Lutheran Home Skilled Nursing Home
Cape Girardeau, MO
07.2016 - 09.2018
- Worked in Combative Unit with patients with Alzheimer’s Disease and documented activities on paper charts and in EMR
- Received training on intervention strategies, answered inbound phone calls, and transported residents to appointments
- Prepared meals, cleaned rooms, trained new employees, and assisted with activities of daily living
- Communicated with patients, families, and staff, followed infection control procedures, and ensured resident safety.
Shift Leader / Customer Service
Ruby Tuesday
Cape Girardeau, MO
05.2010 - 11.2017
- Supervised 28 employees, created work schedules, interviewed and trained new employees, and updated timesheets
- Submitted payroll, completed end of day paperwork, entered sales into computer, and counted cash on hand
- Documented incidents, scheduled and led team huddles, answered inbound calls, and documented reservations
- Collected payments, used point of sale system, upsold items, and maintained communication with staff.
Education
Associate of Science Degree - Medical Billing and Coding -
Ultimate Medical Academy
Clearwater, FL06.2021
Skills
- Team player who performs at high levels of productivity in fast-paced environments without missing appropriate deadline
- Shows sound judgment and good decision making when dealing with problems
- Microsoft Office Applications - MS Word, MS PowerPoint, MS Excel, MS Outlook
- Typing Speed: 68 WPM
- Scheduling
- Paperwork Processing
- Medical Terminology Knowledge
- Client Relations
- Typing 33 WPM
- Microsoft Outlook
- Positive and Professional
- Report Transcript
- Call Center Operations
- Problem-Solving Abilities
- Administrative Abilities
Timeline
Waitress
Waffle House
06.2023 - 12.2023
Quality Documentation Specialist
Nuance Communications
07.2022 - 11.2022
Customer Service Representative
First Source Limited
09.2021 - 12.2022
Certified Nursing Assistant (CNA)
Lutheran Home Skilled Nursing Home
07.2016 - 09.2018
Shift Leader / Customer Service
Ruby Tuesday
05.2010 - 11.2017
Associate of Science Degree - Medical Billing and Coding -
Ultimate Medical Academy