Proven team player with a track record of delivering high productivity in fast-paced environments, as demonstrated at Walmart. Skilled in customer interaction and problem resolution, I excel in data accuracy and confidentiality. My ability to manage multiple tasks while maintaining attention to detail showcases my hard and soft skills, contributing to enhanced customer satisfaction.
Hi, I’m
Shalon Jones
Customer Service
Thomasville,GA
Summary
Overview
20
years of professional experience
Work History
Walmart
Front End Services
08.2004 - Current
Job overview
• Interact with customers via inbound and outbound calls to answer inquiries and provide assistance.
• Identify customer needs, provide resolutions to problems, and follow established procedures.
• Make billing and monetary transfers, cash checks, enter data, and log receipts with high levels of accuracy.
• Document activity in customer accounts in an accurate manner and ensure confidentiality.
Education
Top Tier Academy Thomasville, GA
Medical Assistant [RMA[AAH]] Certification from Medical Assisting
05.2024
University Overview
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate Of Science Degree / Health Sciences from Medical Administrative Assistant
03.2024
University Overview
Skills
Team player who performs at high levels of productivity in fast-paced environments without missing a deadline
Demonstrate independent work initiative, sound judgement, and attention to detail
Well-organized, manage time in multi-task environments while maintaining written and verbal communication
Very dependable
Accomplishments
Accomplishments
High Academic Honors Recognition / Dean's List / Honor Roll.
Timeline
Front End Services
Walmart
08.2004 - Current
Top Tier Academy
Medical Assistant [RMA[AAH]] Certification from Medical Assisting
Ultimate Medical Academy - Clearwater
Associate Of Science Degree / Health Sciences from Medical Administrative Assistant
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