Jasmine Smith
San Antonio,TX
Summary
Experienced School Program Leader with a background in developing and implementing educational programs that engage students and foster academic growth. Strong skills in curriculum development, team coordination, and leadership. Known for creating dynamic learning environments and making significant contributions to student success. Passionate about enhancing the academic experience for all students.
With some experience in night audit as a responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success. Reliable Hotel Night Auditor with proven ability to complete tasks efficiently and productively. Specialize in financial auditing, guest service management, and reservation system navigation. Excel in problem-solving, communication, and multitasking, ensuring smooth operation during night shifts and enhancing guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Youth Leader
Northside ISD
San Antonio, TX
03.2024 - Current
- Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Assisted in developing programs that focus on increasing self-esteem amongst participants.
- Maintained an up-to-date database of student information including contact details and educational background.
Night Auditor
Hampton Inn by Hilton
San Antonio, TX
02.2023 - 09.2024
- Make corrections and adjustments and handle all computer issues that arise during night audit.
- Balance all cash receipts and work performed during the audit shift.
- Performs the guest in-house rate check and fixes any variances.
- Performs all other job-related duties as requested.
- Performs all duties of a Front Desk Agent.
- Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Resolves guest complaints within the scope of authority; otherwise, refers the matter to the Front Desk Manager.
- Pre-register any qualifying reservation.
Hotel Night Auditor
Hilton Garden Inn
San Antonio, TX
06.2022 - 12.2022
- Performs the guest in-house rate check and fixes any variances.
- Performs all other job-related duties as requested.
- Performs all duties of a Front Desk Agent
- Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
- Resolves guest complaints within the scope of authority; otherwise, refers the matter to the Front Desk Manager.
- Pre-register any qualifying reservation
Education
Bachelor's in progress - Psychology
California Baptist University
Riverside, CA05.2019
Skills
- Cash Handling (5 years)
- Customer Service (5 years)
- Retail Sales (4 years)
- Customer Care
- Customer Support
- Excel
- Hotel Experience
- Front Desk
- Merchandising
- Data Visualization
- Analytics
- E-commerce
- Leadership
- Night Audit
- On Q (2 years)
- Hospitality
- Phone etiquette
- Hotel management
- Hospitality, guest services
- Guest relations
- Multi-line phone systems
- Great communication skills
- Knowledge of Spanish and sign language
- Teamwork and Collaboration
Certification
CPR/First Aid driver's license
Languages
- Spanish - Beginner
Military Service
- Branch: Army
- Rank: E2
Affiliations
- Learning how to bake
- Going to the park with my fur baby.
Languages
Spanish
Elementary
American Sign Language
Elementary
References
References available upon request.
Timeline
Youth Leader
Northside ISD
03.2024 - Current
Night Auditor
Hampton Inn by Hilton
02.2023 - 09.2024
Hotel Night Auditor
Hilton Garden Inn
06.2022 - 12.2022
Bachelor's in progress - Psychology
California Baptist University