Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Solis

Summary

Organized and detail-oriented career seeker with exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effective strategies and engagement to build company goals with a strong drive for success

Overview

9
9
years of professional experience

Work History

Dental Administrative Assistant

Dr. Zak Family Dentistry
Valencia, CA
02.2024 - Current
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Maintained cleanliness of reception area, exam rooms, and common areas to ensure a professional appearance for the practice.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Facilitated smooth communication between patients and dental staff, addressing concerns and answering questions professionally.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Increased overall productivity by providing administrative support to dentists, hygienists, orthodontists, endodontists and oral surgeons
  • Improved patient satisfaction by efficiently managing appointment schedules and confirming appointments in a timely manner.
  • Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
  • Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Cleaned and sanitized instruments and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety
  • Streamlined insurance claim processes for faster approval, submitting claims accurately and promptly.

Patient Services Representative

Tri Source International
Valencia, CA
01.2023 - 02.2024
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Collaborated with interdisciplinary teams to ensure comprehensive care for each patient, improving overall health outcomes.
  • Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Customer Service Representative/Playground Attendant

Playmazing
Lancaster, CA
05.2021 - 08.2021
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Contributed towards a welcoming atmosphere by greeting visitors upon arrival at the playground facility.
  • Supported parents in maintaining watchful supervision over their children during visits to the playground area.
  • Adhered to strict safety guidelines while assisting children on various play structures, reducing risks of injury significantly.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Courtesy Clerk

Smart & Final
Palmdale, CA
01.2020 - 04.2020
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Took inventory and examined merchandise to identify items to be reordered or replenished.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Acted as an ambassador for the store''s brand by consistently providing friendly, knowledgeable, and efficient service to all customers.

Child Care Assistant

Little Me Daycare
Quartz Hills, CA
06.2015 - 07.2017
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
  • Supported early language development through storytelling, songs, and interactive conversations with children.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Offered tutoring and mentoring to school-aged children in need of additional support.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Documented children's growth and development.

Education

Current - General Studies

Georgia Gwinnett College
Lawrenceville, GA
05.2022

High School Diploma -

Lancaster High School
Lancaster, CA
06.2021

Skills

  • Dental Terminology
  • HIPAA Compliance
  • Patient Scheduling
  • Office Organization
  • Payment Processing
  • Excellent multitasking capability
  • Punctual and Reliable
  • Data Entry
  • Time Management
  • Problem-Solving
  • Critical Thinking
  • Flexible Schedule
  • Medical Terminology

Timeline

Dental Administrative Assistant

Dr. Zak Family Dentistry
02.2024 - Current

Patient Services Representative

Tri Source International
01.2023 - 02.2024

Customer Service Representative/Playground Attendant

Playmazing
05.2021 - 08.2021

Courtesy Clerk

Smart & Final
01.2020 - 04.2020

Child Care Assistant

Little Me Daycare
06.2015 - 07.2017

Current - General Studies

Georgia Gwinnett College

High School Diploma -

Lancaster High School
Jasmine Solis