Jasmine Solis
Summary
Organized and detail-oriented career seeker with exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effective strategies and engagement to build company goals with a strong drive for success
Overview
9
9
years of professional experience
Work History
Dental Administrative Assistant
Dr. Zak Family Dentistry
Valencia, CA
02.2024 - Current
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained cleanliness of reception area, exam rooms, and common areas to ensure a professional appearance for the practice.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Facilitated smooth communication between patients and dental staff, addressing concerns and answering questions professionally.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Increased overall productivity by providing administrative support to dentists, hygienists, orthodontists, endodontists and oral surgeons
- Improved patient satisfaction by efficiently managing appointment schedules and confirming appointments in a timely manner.
- Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
- Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Cleaned and sanitized instruments and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety
- Streamlined insurance claim processes for faster approval, submitting claims accurately and promptly.
Patient Services Representative
Tri Source International
Valencia, CA
01.2023 - 02.2024
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each patient, improving overall health outcomes.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Educated patients on importance of preventive health care and insurance coverage.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
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Customer Service Representative/Playground Attendant
Playmazing
Lancaster, CA
05.2021 - 08.2021
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Contributed towards a welcoming atmosphere by greeting visitors upon arrival at the playground facility.
- Supported parents in maintaining watchful supervision over their children during visits to the playground area.
- Adhered to strict safety guidelines while assisting children on various play structures, reducing risks of injury significantly.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Courtesy Clerk
Smart & Final
Palmdale, CA
01.2020 - 04.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Acted as an ambassador for the store''s brand by consistently providing friendly, knowledgeable, and efficient service to all customers.
Child Care Assistant
Little Me Daycare
Quartz Hills, CA
06.2015 - 07.2017
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Offered tutoring and mentoring to school-aged children in need of additional support.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Documented children's growth and development.
Education
Current - General Studies
Georgia Gwinnett College
Lawrenceville, GA05.2022
High School Diploma -
Lancaster High School
Lancaster, CA06.2021
Skills
- Dental Terminology
- HIPAA Compliance
- Patient Scheduling
- Office Organization
- Payment Processing
- Excellent multitasking capability
- Punctual and Reliable
- Data Entry
- Time Management
- Problem-Solving
- Critical Thinking
- Flexible Schedule
- Medical Terminology
Timeline
Dental Administrative Assistant
Dr. Zak Family Dentistry
02.2024 - Current
Patient Services Representative
Tri Source International
01.2023 - 02.2024
Customer Service Representative/Playground Attendant
Playmazing
05.2021 - 08.2021
Courtesy Clerk
Smart & Final
01.2020 - 04.2020
Child Care Assistant
Little Me Daycare
06.2015 - 07.2017
Current - General Studies
Georgia Gwinnett College
High School Diploma -
Lancaster High School