Jasmine Jaikissoon
Alorica
Clermont
5
years of professional experience
Professional in customer support and front desk with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Work History
Home Pharmacy CCR
1 Year 8 Months- Answered & Managed high call volume with exceptional professionalism/ efficiency and escalated issues effectively, providing timely resolutions while maintaining professional demeanor. while addressing questions and providing assistance with prescriptions.
- Documented support interactions in CRM systems, enabling accurate tracking of customer issues and resolutions.
- Managed high call volume with professionalism and efficiency, escalating issues effectively to ensure timely resolution and customer satisfaction.
- Participated in weekly team meetings, sharing challenges and solutions to enhance overall department performance.
- Assisted members with prescription processing, refill request, order verification, and general pharmacy questions.
Front Desk Receptionist
11 Months- Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
- Greeted guests at front desk, managing check-in process while fostering positive guest interactions.
- Confirmed and collected personal and payment information, ensuring compliance with security and payment card industry standards.
- Answered questions and addressed customer issues, resolving or escalating as necessary to enhance customer satisfaction.
Dietary Clerk
2 Years 2 Months- Served meals to residents in accordance with established schedules and dietary procedures.
- Monitored nutrition risk status changes in hospitalized patients to support timely dietary interventions.
- Printed menus, tray tickets, tallies, and nourishment labels while ensuring accuracy, temperature, and presentation of trays.
- Contributed to medical staff meetings and committees focused on enhancing nutrition care standards.
Education
High School Diploma
Skills
Prescription processing
Customer Service
Insurance verification
Payment processing
HIPAA compliance
Medical terminology
Pharmaceutical Knowledge
Data entry
Microsoft Office
Call Center
Time Management
Phone and email etiquette
Timeline
Home Pharmacy CCR
Alorica
06.2024 - 02.2026Read More
Front Desk Receptionist
Florida Women’s Health
06.2023 - 05.2024Read More
Dietary Clerk
UF Health The Villages Hospital
02.2021 - 04.2023Read More
Forest High School
High School Diploma
Read More