Jasmine Soto
Grover
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in emergency response and incident reporting. Adept at building relationships and providing superior customer service, I effectively resolved conflicts and ensured safety, contributing to a welcoming environment while maintaining vigilance through detailed patrols and CCTV surveillance.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
12.2022 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Provide hourly reports and internal/external patrols
Customer Service Representative
Ursus
02.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
East Mecklenburg High School
Charlotte , Nc 06.2015
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Emergency response
- Complex Problem-solving
- Relationship building and management
- Threat assessment
Timeline
Security Officer
Allied Universal Security Services
12.2022 - 03.2024
Customer Service Representative
Ursus
02.2020 - 11.2022
East Mecklenburg High School
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