Jasmine Stauffer
Windsor,CO
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Excel in problem-solving, communication, ensuring seamless support and satisfaction for clients.
Overview
3
3
years of professional experience
Work History
Product Support Team
Waterpik
Fort Collins, CO
08.2022 - Current
- Communication skills employed through strong intrapersonal skills, effective and accurate interaction with customers and employees by phone, email, and other written correspondence.
- Exhibit professionalism in providing knowledge and courteous assistance at all times, keeping with company mission and corporate guidelines.
- Consistently strive to meet all required metrics, including attendance.
- Professional growth through engaged participation in training and actively working to apply constructive feedback towards personal and professional growth.
- Flexibility exhibited in embracing new challenges and projects outside of the traditional role.
- Skillfully engaged in respectful conversations with empathy for customers and coworkers, employing fair and ethical practices at all times.
- Safety focused in awareness and dedication to all aspects of safety and wellness in the workplace.
- Idea generation and problem-solving skills through thinking outside of the box - if this is a problem, what is the solution?
- Actively support and align with the company mission, goals, and values, including continuous improvement and flexibility in a rapidly changing environment.
- Diagnosed and resolved customer issues related to hardware devices.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken.
- Researched required information using available resources.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Lifestyle Consultant
Massage Heights
Loveland, CO
12.2021 - 08.2022
- Stay updated on all services, products, and promotions.
- Collaborate with the management team to set individual team member and overall goals.
- Contributed to creating an environment that is passionate about providing supreme guest service.
- Focused on building guest loyalty by consistently following the proven operating system.
- Created customized lifestyle plans for clients based on their individual needs and goals.
- Performed administrative tasks such as scheduling appointments and updating client records.
- Recommended products and services that would promote mental well-being among guests.
- Developed strategies to increase customer engagement and satisfaction.
Education
GED -
Rocky Mountain High School
Fort Collins, CO09-2023
Certified Nursing Assistant - CNA
Columbine Heath Services
Fort Collins01-2021
Skills
- Product Knowledge
- Appointment Scheduling
- Consultative Sales
- Complaint resolution
- Inbound and Outbound Calling
- Refunds processing
- Customer Education
- Administrative Support
- Medical terminology knowledge
- Problem-solving abilities
- Tactful and diplomatic
- Retail Marketing
- Product Sales
- Customer consulting
- Payment Processing
- Customer Relations
- Credit adjustments
- Escalation management
Timeline
Product Support Team
Waterpik
08.2022 - Current
Lifestyle Consultant
Massage Heights
12.2021 - 08.2022
GED -
Rocky Mountain High School
Certified Nursing Assistant - CNA
Columbine Heath Services
References
- Molly McGuire - Supervisor/Professional (970) 314-3166
- Vanessa Gregson - Colleague/Professional (307) 660-3646 Vgregson@gmail.com
- Scott Zuber -Supervisor/Professional (970) 691-5950 Szuber@waterpik.com
- Kimberly De Jong - Personal (970) 889-8002 wholesoul360@gmail.com
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