Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanna Pfaff

Palm Harbor,FL

Summary

Motivated professional focused on maximizing customer satisfaction in all aspects. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.

Overview

1
1
year of post-secondary education
5
5
years of professional experience

Work History

Starbucks Shift Supervisor

Starbucks
Palm Harbor, FL
01.2022 - Current
  • Supervised Starbucks partners during shifts and maintained daily store operations.
  • Managed cash handling, drawer balancing, and end-of-shift reconciliation.
  • Resolved customer concerns and delivered friendly service during busy periods.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

Bachelor of Arts - Psychology

University of South Florida
Tampa, FL
08.2025 - 10.2026

Tarpon Springs High School
Tarpon Springs, FL

Skills

  • Team leadership
  • Team supervision
  • Customer service
  • Conflict resolution
  • Employee training
  • Task prioritization
  • Research methods

Timeline

Bachelor of Arts - Psychology

University of South Florida
08.2025 - 10.2026

Starbucks Shift Supervisor

Starbucks
01.2022 - Current

Tarpon Springs High School
Giovanna Pfaff