Vivian Smith
McAllen,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Starbucks Shift Supervisor
Starbucks
05.2022 - Current
- Completed store opening and closing procedures
- Managed cash handling procedures, maintaining accuracy in financial transactions
- Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Pool Monitor Supervisor
VMC, INC
06.2020 - 08.2020
- Monitored Pool Monitor Employees, and ensured they met dress code standards.
- Conducted weekly team meetings to address concerns, and track progress.
- Maintained detailed records of daily attendance, chemical levels, and incident reports for management review.
- Increased awareness of pool events and promotions through effective in person communicationon
- Provided customer service for residents; addressing concerns and answering questions professionally.
Education
Bachelor of Science - Nursing
University of Texas Rio Grande Valley
1201 W University Dr, Edinburg Texas 7853905-2028
High School Diploma -
Weslaco High School
1005 W Pike Blvd, Weslaco Texas 7859605-2018
Skills
- Conflict resolution techniques
- Team leadership
- Problem-solving
- Team supervision
- Positive attitude
- Staff supervision
Certification
CPR Certified
Timeline
Starbucks Shift Supervisor
Starbucks
05.2022 - Current
Pool Monitor Supervisor
VMC, INC
06.2020 - 08.2020
Bachelor of Science - Nursing
University of Texas Rio Grande Valley
High School Diploma -
Weslaco High School
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